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Enterprise Console Email Alerting not working

ryankurowski

I have enabled email alerting in my Anti-Virus and HIPS Policy but when a virus has been detected on a client I am not getting a email notification. The funny thing is I will get an email about scanning errors from the server that Sophos is installed on but that is it. Please if anyone has any insight into why I am not receiving emails then please reply to my post.

Ryan

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    Hi Christian

    I have just tried configuring email alerting from the client. It was already configured from the Enterprise Console policy but I ran the test SMTP whilst at the client. When I did this I could see lots of packets over port 25. However when again introduced a virus to the client (Eicar) there was no traffic whatsoever over port 25. This virus was registered on the console which sent me an email alert for number of machines with virus/spyware but no email from the client giving specific details.

    We administer the network using Enterprise Console 4.5.1.0 and the clients currently have Endpoint Security and Control v9.5. We don't configure firewalls, NAC, App Control, Data Control or Tamper Protection on the clients which are all XP SP3. We do not obtain our updates direct from Sophos, but via SBL/DOBUS.

    Thanks

    :18719
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  • 0

    Hi Christian

    I have just tried configuring email alerting from the client. It was already configured from the Enterprise Console policy but I ran the test SMTP whilst at the client. When I did this I could see lots of packets over port 25. However when again introduced a virus to the client (Eicar) there was no traffic whatsoever over port 25. This virus was registered on the console which sent me an email alert for number of machines with virus/spyware but no email from the client giving specific details.

    We administer the network using Enterprise Console 4.5.1.0 and the clients currently have Endpoint Security and Control v9.5. We don't configure firewalls, NAC, App Control, Data Control or Tamper Protection on the clients which are all XP SP3. We do not obtain our updates direct from Sophos, but via SBL/DOBUS.

    Thanks

    :18719
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