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Enterprise Console Email Alerting not working

ryankurowski

I have enabled email alerting in my Anti-Virus and HIPS Policy but when a virus has been detected on a client I am not getting a email notification. The funny thing is I will get an email about scanning errors from the server that Sophos is installed on but that is it. Please if anyone has any insight into why I am not receiving emails then please reply to my post.

Ryan

:5642


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    Hello Spilios ,

    maybe taking a few days off has adversely affected my understanding - Email alerts about scanning errors works great. Email alerts that are configured from Anti-Virus and HIPS Policy never reach ... Now IIRC all those are "configured" (i.e. enabled) using the AV policy's Email alerting tab. Won't say that it is impossible that it works for errors but not detections - but I'd be surprised. Do you have examples?

    Christian

    :13905
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  • 0

    Hello Spilios ,

    maybe taking a few days off has adversely affected my understanding - Email alerts about scanning errors works great. Email alerts that are configured from Anti-Virus and HIPS Policy never reach ... Now IIRC all those are "configured" (i.e. enabled) using the AV policy's Email alerting tab. Won't say that it is impossible that it works for errors but not detections - but I'd be surprised. Do you have examples?

    Christian

    :13905
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