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Enterprise Console Email Alerting not working

ryankurowski

I have enabled email alerting in my Anti-Virus and HIPS Policy but when a virus has been detected on a client I am not getting a email notification. The funny thing is I will get an email about scanning errors from the server that Sophos is installed on but that is it. Please if anyone has any insight into why I am not receiving emails then please reply to my post.

Ryan

:5642


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    Hello Ryan,

    details would help, at least please always state the SAV version and the client OS - otherwise it's just guesswork.

    If I understand correctly you are notified by the server of scanning errors on the server, correct? And you don't get anything from any client but server and clients use the same policy? The alert is sent from the client, thus it has to be able to connect to port 25 of the SMTP server and the server must allow unauthenticated senders.

    Assuming your configuration is correct Wireshark can tell you whether the client connects to the server and what's traveling over the line.  

    Christian

    :5649
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  • 0

    Hello Ryan,

    details would help, at least please always state the SAV version and the client OS - otherwise it's just guesswork.

    If I understand correctly you are notified by the server of scanning errors on the server, correct? And you don't get anything from any client but server and clients use the same policy? The alert is sent from the client, thus it has to be able to connect to port 25 of the SMTP server and the server must allow unauthenticated senders.

    Assuming your configuration is correct Wireshark can tell you whether the client connects to the server and what's traveling over the line.  

    Christian

    :5649
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