For a few weeks I've had a standalone Windows 7 PC failing to update using the "Sophos" update point. Endpoint has been reinstalled and yesterday upgraded to 10.0, but this has no effect.
The log file seems suggest a credential problem, but the same credentials are used elsewhere and on our SEM server without any problems.
I'm now wondering whether the ISP could have a problem reaching the es-web-2.sophos.com site. I tried changing to es-web.sophos.com and Sophos was able to update - but unfortunately downgraded to 7.3! I guess newer versions are all hosted on the es-web-2 site? The ISP is Virgin Media UK.
Log file extract listed below if anyone can offer any suggestions. I've checked things like the indexing service and clearing autoupdate cache mentioned in other posts.
Trace(2011-Dec-09 07:54:37): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
Trace(2011-Dec-09 07:54:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2011-Dec-09 07:54:37): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
Trace(2011-Dec-09 07:54:37): SDDSUpdateLocation: Exception caught whilst finding the minimum download version: Couldn't authenticate user for resource with host server.
URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/0aa0cbdbad557dec39dcbf8a97dc4585x000.xml
Trace(2011-Dec-09 07:54:37): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/0aa0cbdbad557dec39dcbf8a97dc4585x000.xml
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