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error upgrading sophos45 db to 50 on sql 2008

tdubb

I am getting an error when running the sophos5 installer on the db server to upgrade the 45 database. 

MSI (s) (3C:98) [12:26:29:733]: Note: 1: 1402 2: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\2BEDF90E8F2D7E14E94486F6F593A14E 3: 5 MSI (s) (3C:98) [12:26:29:734]: Product: Sophos Enterprise Console -- Error 1402.Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\2BEDF90E8F2D7E14E94486F6F593A14E.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
MSI (s) (3C:98) [12:26:29:738]: User policy value 'DisableRollback' is 0MSI (s) (3C:98) [12:26:29:738]: Machine policy value 'DisableRollback' is 0Action ended 12:26:29: InstallExecute. Return value 3.MSI (s) (3C:98) [12:26:29:748]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=1077240654,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)MSI (s) (3C:98) [12:26:29:748]: Executing op: DialogInfo(Type=0,Argument=1033)MSI (s) (3C:98) [12:26:29:749]: Executing op: DialogInfo(Type=1,Argument=Sophos Enterprise Console)MSI (s) (3C:98) [12:26:29:750]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back actions,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5768 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 4704 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 7056 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5784 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5884 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5148 could not be cancelled. Error: 1168

:21133


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    Wow, sounds like you've had quite the time of it.  It should be far simpler than that. :)

    From a working distributed 4.5 install..

    1. Run SEC 5 installer of the database machine.  This should:

     - remove the previous database installer entry from add/remove programs.  Note it leaves the SOPHOS45 database.

     - create the new SOPHOS50 and SOPHOSPATCH databases, they are empty at this time and sitting alongside the currently in use SOPHOS45.


    The system still works as a SEC 4.5 install at this point, you've just added 2 databases to the instance.

    2. Run SEC 5 installer on the management server.  This should:

     - backup the necessary config data to a temporary location.

     - remove the current 4.5 product.

     - Install the new management server and optionally console roles of SEC 5.

    At the end of the install of the management server role the installer wil run UpgradeDB.exe on the management server which will copy the data from the SOPHOS45 database to the SOPHOS50 database and set the UpgradeStatus in the Upgrade table of SOPHOS50 to 2.  The management service will then start and you're done.

    Anyhow, glad it's all working now.

    Regards,

    Jak

    :21151
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  • 0

    Wow, sounds like you've had quite the time of it.  It should be far simpler than that. :)

    From a working distributed 4.5 install..

    1. Run SEC 5 installer of the database machine.  This should:

     - remove the previous database installer entry from add/remove programs.  Note it leaves the SOPHOS45 database.

     - create the new SOPHOS50 and SOPHOSPATCH databases, they are empty at this time and sitting alongside the currently in use SOPHOS45.


    The system still works as a SEC 4.5 install at this point, you've just added 2 databases to the instance.

    2. Run SEC 5 installer on the management server.  This should:

     - backup the necessary config data to a temporary location.

     - remove the current 4.5 product.

     - Install the new management server and optionally console roles of SEC 5.

    At the end of the install of the management server role the installer wil run UpgradeDB.exe on the management server which will copy the data from the SOPHOS45 database to the SOPHOS50 database and set the UpgradeStatus in the Upgrade table of SOPHOS50 to 2.  The management service will then start and you're done.

    Anyhow, glad it's all working now.

    Regards,

    Jak

    :21151
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