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error upgrading sophos45 db to 50 on sql 2008

tdubb

I am getting an error when running the sophos5 installer on the db server to upgrade the 45 database. 

MSI (s) (3C:98) [12:26:29:733]: Note: 1: 1402 2: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\2BEDF90E8F2D7E14E94486F6F593A14E 3: 5 MSI (s) (3C:98) [12:26:29:734]: Product: Sophos Enterprise Console -- Error 1402.Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\2BEDF90E8F2D7E14E94486F6F593A14E.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
MSI (s) (3C:98) [12:26:29:738]: User policy value 'DisableRollback' is 0MSI (s) (3C:98) [12:26:29:738]: Machine policy value 'DisableRollback' is 0Action ended 12:26:29: InstallExecute. Return value 3.MSI (s) (3C:98) [12:26:29:748]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=1077240654,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)MSI (s) (3C:98) [12:26:29:748]: Executing op: DialogInfo(Type=0,Argument=1033)MSI (s) (3C:98) [12:26:29:749]: Executing op: DialogInfo(Type=1,Argument=Sophos Enterprise Console)MSI (s) (3C:98) [12:26:29:750]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back actions,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5768 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 4704 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 7056 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5784 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5884 could not be cancelled. Error: 1168MSI (s) (3C:B0) [12:26:29:759]: I/O on thread 5148 could not be cancelled. Error: 1168

:21133


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    hi

    I was able to move or copy db from 45 to 50 with this command

    sqlcmd -E -S .\SOPHOS -d SOPHOS50 -Q "dbo.FromXto4 45, 0 "

    After i did that on the db.

    I ran the upgrade of the console on the management server. Everything went well without any error but the management service refused to start.

    Initialization failed.
    Step: Migrating data if necessaryError: std::runtime_error. Database upgrade failed. Please see KBA 113946.Data: ErrorUnexpected

    any idea?

    the kb basically tells you to run upgradedb. and nothing else

    :21145
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  • 0

    hi

    I was able to move or copy db from 45 to 50 with this command

    sqlcmd -E -S .\SOPHOS -d SOPHOS50 -Q "dbo.FromXto4 45, 0 "

    After i did that on the db.

    I ran the upgrade of the console on the management server. Everything went well without any error but the management service refused to start.

    Initialization failed.
    Step: Migrating data if necessaryError: std::runtime_error. Database upgrade failed. Please see KBA 113946.Data: ErrorUnexpected

    any idea?

    the kb basically tells you to run upgradedb. and nothing else

    :21145
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