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Management server connection failed

DAMLA

Hi everyone,

I am trying to run sophos enterprise console 4.5.1 on windows server enterprise 2008 service pack 1.

And I am receiving this error

Could not connect to the Management server. 

Management server connection failed 

This may be due to one of the following: 
Local network problems 
Management service has stopped on the server  

Your database server has stopped

A firewall is blocking the connection.

I have tried the solution which was provided by sophos

http://www.sophos.com/support/knowledgebase/article/16195.html

However, the problem still continues to occur. Can anyone share some ideas about this issue? 

Regards

:5313


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  • 0

    I ran this command OSQL -E -S .\SOPHOS -Q "SELECT Name FROM SYSDATABASES" 

    returns me.

    master

    tempdb

    model

    msdb

    SOPHOS45

    SOPHOS4

    (6 rows affected)

    HKLM\Software\Sophos\EE\Management Tools\Database Installer\Instance contains SOPHOS.

    OSQL -E -S .\SOPHOS -d SOPHOS45 -Q "SELECT UpgradeStatus from UPGRADE"

    It returns 0

    OSQL -E -S .\SOPHOS -d SOPHOS4 -Q "SELECT UpgradeStatus from UPGRADE"

    It returns 2

    I am confused and I don’’’’t know what I should do after this point. Thank you for your help.

    I am unfamiliar to these terms so if anyone could help me out about this issue , that would be great. Because it is a school, the children started using the computers without the antivirus software. I need urgent help. Thank you so much

    :5430
Reply
  • 0

    I ran this command OSQL -E -S .\SOPHOS -Q "SELECT Name FROM SYSDATABASES" 

    returns me.

    master

    tempdb

    model

    msdb

    SOPHOS45

    SOPHOS4

    (6 rows affected)

    HKLM\Software\Sophos\EE\Management Tools\Database Installer\Instance contains SOPHOS.

    OSQL -E -S .\SOPHOS -d SOPHOS45 -Q "SELECT UpgradeStatus from UPGRADE"

    It returns 0

    OSQL -E -S .\SOPHOS -d SOPHOS4 -Q "SELECT UpgradeStatus from UPGRADE"

    It returns 2

    I am confused and I don’’’’t know what I should do after this point. Thank you for your help.

    I am unfamiliar to these terms so if anyone could help me out about this issue , that would be great. Because it is a school, the children started using the computers without the antivirus software. I need urgent help. Thank you so much

    :5430
Children
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