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Management server connection failed

DAMLA

Hi everyone,

I am trying to run sophos enterprise console 4.5.1 on windows server enterprise 2008 service pack 1.

And I am receiving this error

Could not connect to the Management server. 

Management server connection failed 

This may be due to one of the following: 
Local network problems 
Management service has stopped on the server  

Your database server has stopped

A firewall is blocking the connection.

I have tried the solution which was provided by sophos

http://www.sophos.com/support/knowledgebase/article/16195.html

However, the problem still continues to occur. Can anyone share some ideas about this issue? 

Regards

:5313


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  • 0

    There used to be sophos 4.x version on the server. I have uninstalled that and installed the newer version which is 4.5.1. There wasnt any problem with earlier version.

    When I want to run Sophos Management service it gives me an error 0x80004005: Unspecified error

    and as it was suggested before I have tried this article http://www.sophos.com/support/knowledgebase/article/66028.html

    Is the required database service running?

    Yes

    Does the designated Sophos instance contain a SOPHOSX database?

    It returned those master, tempdb, model, msdb, SOPHOSX.

    Check the upgrade status of the SOPHOSX database.

    It returned the value '0'

    If the returned value is 0 refer to the knowledgebase article http://www.sophos.com/support/knowledgebase/article/65420.html

    I have tried this article and wrote upgradedb.exe -debug

    It returned me..

    08.10.2010 11:27:55      ..succesfully completed.

    08.10.2010  11:27:55    Validating parameter values...

    08.10.2010  11:27:55    succesfully completed..

    ......................................     transferring data to the new databases.

    ....................................... Error. std::exception thrown SP Erro: 35 (ErrorUnexpected)

                                             Exit code 5 (Failed to transfer data from old database.)

    Some additional notes:

    Database should be on the same server and the user should have sufficient rights. I am not a PC guru so I am not sure how to check them too.

    Thank you for your help. Looking forward to hearing you more. Have a lovely day.

    :5334
Reply
  • 0

    There used to be sophos 4.x version on the server. I have uninstalled that and installed the newer version which is 4.5.1. There wasnt any problem with earlier version.

    When I want to run Sophos Management service it gives me an error 0x80004005: Unspecified error

    and as it was suggested before I have tried this article http://www.sophos.com/support/knowledgebase/article/66028.html

    Is the required database service running?

    Yes

    Does the designated Sophos instance contain a SOPHOSX database?

    It returned those master, tempdb, model, msdb, SOPHOSX.

    Check the upgrade status of the SOPHOSX database.

    It returned the value '0'

    If the returned value is 0 refer to the knowledgebase article http://www.sophos.com/support/knowledgebase/article/65420.html

    I have tried this article and wrote upgradedb.exe -debug

    It returned me..

    08.10.2010 11:27:55      ..succesfully completed.

    08.10.2010  11:27:55    Validating parameter values...

    08.10.2010  11:27:55    succesfully completed..

    ......................................     transferring data to the new databases.

    ....................................... Error. std::exception thrown SP Erro: 35 (ErrorUnexpected)

                                             Exit code 5 (Failed to transfer data from old database.)

    Some additional notes:

    Database should be on the same server and the user should have sufficient rights. I am not a PC guru so I am not sure how to check them too.

    Thank you for your help. Looking forward to hearing you more. Have a lovely day.

    :5334
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