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Management server connection failed

DAMLA

Hi everyone,

I am trying to run sophos enterprise console 4.5.1 on windows server enterprise 2008 service pack 1.

And I am receiving this error

Could not connect to the Management server. 

Management server connection failed 

This may be due to one of the following: 
Local network problems 
Management service has stopped on the server  

Your database server has stopped

A firewall is blocking the connection.

I have tried the solution which was provided by sophos

http://www.sophos.com/support/knowledgebase/article/16195.html

However, the problem still continues to occur. Can anyone share some ideas about this issue? 

Regards

:5313


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  • 0

    Hello DAMLA

    Some other questions :

    1) Was this an upgrade?

    If so did accounts get locked out, any events in the application event logs

    2) Is the database on the same server?

    If so go to the console server in the registry HKLM\software\sophos\EE\Management tools\DataBase User\ 

    Here you will see 4 entries if the database is on the same server as the console the entries should be blank.

    If you see information then remove it if the database is local.

    If it is on another server then a domain level accounts information should be present so enter the correct information as needed.

    3) If this fails then use the sophos site to see how to create a UDL file for database connectivity testing.

    :5331
Reply
  • 0

    Hello DAMLA

    Some other questions :

    1) Was this an upgrade?

    If so did accounts get locked out, any events in the application event logs

    2) Is the database on the same server?

    If so go to the console server in the registry HKLM\software\sophos\EE\Management tools\DataBase User\ 

    Here you will see 4 entries if the database is on the same server as the console the entries should be blank.

    If you see information then remove it if the database is local.

    If it is on another server then a domain level accounts information should be present so enter the correct information as needed.

    3) If this fails then use the sophos site to see how to create a UDL file for database connectivity testing.

    :5331
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