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Enterprise Console 3.1 Will not start

Syrinx2112

Hi,

Had to revert back to Enterprise Console 3.1 as V4 simply wouldn't work, even after 5 weeks of assistance from support.

EM library appears to be ok and has updated successfully ( I think).

When I try to start the console I get the following error message;

'The procedure entry point ??0CFunctionTrace@trace@@QAA@ABU_GUID@PB_WZZ could not be located in the dynamic link library EmTrace.dll'

Have repaired installation then fully reinstalled but still getting this message.

Any suggestions welcomed.

Thanks

David

:4383


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  • 0

    Guess you don't want to call support again.

    Deployment fails without any error message? No hourglass or any other indication on the computer icon?

    Your clients (how many) are fine so far and updating from the share(s) managed by EM Library? Favoured question of mine: What does their Network Communications Report say?

    Again the question (re-phrased): When reverting to SEC3.1 what steps did you take? Did you use the existing SOPHOS3 database or  did you reinstall and restore it from a backup? Just asking 'cause during beta-tests I did successfully revert to previous versions (although not in a production environment). I did have valid backups of EM Library and the SOPHOS database.

    Christian   

    :4430
Reply
  • 0

    Guess you don't want to call support again.

    Deployment fails without any error message? No hourglass or any other indication on the computer icon?

    Your clients (how many) are fine so far and updating from the share(s) managed by EM Library? Favoured question of mine: What does their Network Communications Report say?

    Again the question (re-phrased): When reverting to SEC3.1 what steps did you take? Did you use the existing SOPHOS3 database or  did you reinstall and restore it from a backup? Just asking 'cause during beta-tests I did successfully revert to previous versions (although not in a production environment). I did have valid backups of EM Library and the SOPHOS database.

    Christian   

    :4430
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