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Enterprise Console 3.1 Will not start

Syrinx2112

Hi,

Had to revert back to Enterprise Console 3.1 as V4 simply wouldn't work, even after 5 weeks of assistance from support.

EM library appears to be ok and has updated successfully ( I think).

When I try to start the console I get the following error message;

'The procedure entry point ??0CFunctionTrace@trace@@QAA@ABU_GUID@PB_WZZ could not be located in the dynamic link library EmTrace.dll'

Have repaired installation then fully reinstalled but still getting this message.

Any suggestions welcomed.

Thanks

David

:4383


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  • 0

    Hello David,

    the console should at least contain itself - you don't see any computer at all? Check if all the Sophos services are running, in particular Sophos Agent, EMLibUpdate Agent and Sophos Message Router.

    Christian

    :4422
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  • 0

    Hello David,

    the console should at least contain itself - you don't see any computer at all? Check if all the Sophos services are running, in particular Sophos Agent, EMLibUpdate Agent and Sophos Message Router.

    Christian

    :4422
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