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Enterprise Console 3.1 Will not start

Syrinx2112

Hi,

Had to revert back to Enterprise Console 3.1 as V4 simply wouldn't work, even after 5 weeks of assistance from support.

EM library appears to be ok and has updated successfully ( I think).

When I try to start the console I get the following error message;

'The procedure entry point ??0CFunctionTrace@trace@@QAA@ABU_GUID@PB_WZZ could not be located in the dynamic link library EmTrace.dll'

Have repaired installation then fully reinstalled but still getting this message.

Any suggestions welcomed.

Thanks

David

:4383


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    Hello David,

    looks like a version higher than 1.3.2 of EM Library's GUI is called. I checked EMTrace.dll and the entry point is only the versions for 4.0 upwards. So your EMTrace.dll looks correct but another component might be "uplevel". Check the version (Properties, Tab Version, Item Product Version) of siteman.dll - it should be 1.3.2 (Build 23).

    Unfortunately I have no idea how to resolve the mess (ok, almost no idea). How did you "revert" - uninstalled SEC4.0? Could it be that it did not completely uninstall EM Library?

    Christian

    :4395
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  • 0

    Hello David,

    looks like a version higher than 1.3.2 of EM Library's GUI is called. I checked EMTrace.dll and the entry point is only the versions for 4.0 upwards. So your EMTrace.dll looks correct but another component might be "uplevel". Check the version (Properties, Tab Version, Item Product Version) of siteman.dll - it should be 1.3.2 (Build 23).

    Unfortunately I have no idea how to resolve the mess (ok, almost no idea). How did you "revert" - uninstalled SEC4.0? Could it be that it did not completely uninstall EM Library?

    Christian

    :4395
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