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3dsmax doesn't open

i have a 2003 machine on which i have installed ep console 4.5 and installed sophos antivirus 9.5 on my client machines now problem is regarding 3dsmax ver 9.0 application which i need to run on some of my client machines but sophos antivirus restrict it to run however its installed smoothly on clients pc but does not open.i have checked logs,events and error but there is no clue i found i contacted with sophos support toll free no and also put a mail but no satisfactory answer is given so far and my problem still persist, if i unistall sophos antivirus from my client machine then 3dsmax software opens smoothly. i have authorized all suspicious behaviour,file and buffer overflow on both console machine and client machine but issue doesn't resolve. please help me and give satisfactory answer.

:4740


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  • Hi,

    I follow the complete task one by one ang got nothing. I stop and disable all the sophos services, rename the Sophos folder in C:\program file\ do the changes in registry and change the savonaccess* in the C:\windows\system32\drivers folder.

    II restart the computer and get nothing work, same error.

    I run ProcMon.exe from sysinternal and take a look at the time the software close in the log.

    Inside of the event properties of almost process, even if the all the Sophos services are stop and computer rebooted, there is a file named swi_lsp.dll loaded related to Sophos Web Intelligence, version 1.0.5.0 located in

    C:\Documents and settings\All Users\Application Data\Sophos Web Intelligence\swi_lsp.dll

    I have a temporary FIX

    I rename the folder or the specific file and automatically 3dsmax work well.

    This way no browsing working with any browser and backburner give error "UDP fail" that mean this DLL is filtering all TCP / UDP packet but network connections and share will continue to work.

    But I need backburner to do network rendering and I will continue to work on this.

    Hope this will help somebody.

    I have not contacted sophos at this point.

    :4848
Reply
  • Hi,

    I follow the complete task one by one ang got nothing. I stop and disable all the sophos services, rename the Sophos folder in C:\program file\ do the changes in registry and change the savonaccess* in the C:\windows\system32\drivers folder.

    II restart the computer and get nothing work, same error.

    I run ProcMon.exe from sysinternal and take a look at the time the software close in the log.

    Inside of the event properties of almost process, even if the all the Sophos services are stop and computer rebooted, there is a file named swi_lsp.dll loaded related to Sophos Web Intelligence, version 1.0.5.0 located in

    C:\Documents and settings\All Users\Application Data\Sophos Web Intelligence\swi_lsp.dll

    I have a temporary FIX

    I rename the folder or the specific file and automatically 3dsmax work well.

    This way no browsing working with any browser and backburner give error "UDP fail" that mean this DLL is filtering all TCP / UDP packet but network connections and share will continue to work.

    But I need backburner to do network rendering and I will continue to work on this.

    Hope this will help somebody.

    I have not contacted sophos at this point.

    :4848
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