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3dsmax doesn't open

i have a 2003 machine on which i have installed ep console 4.5 and installed sophos antivirus 9.5 on my client machines now problem is regarding 3dsmax ver 9.0 application which i need to run on some of my client machines but sophos antivirus restrict it to run however its installed smoothly on clients pc but does not open.i have checked logs,events and error but there is no clue i found i contacted with sophos support toll free no and also put a mail but no satisfactory answer is given so far and my problem still persist, if i unistall sophos antivirus from my client machine then 3dsmax software opens smoothly. i have authorized all suspicious behaviour,file and buffer overflow on both console machine and client machine but issue doesn't resolve. please help me and give satisfactory answer.

:4740


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  • Hi,

    Since last week, around aug 18-21 not sure, I have the same problem with all worstation x64 Win7, not test at this time on XP or x32. I got half second splash screen then 3dsmax close without errors in event viewer on WinXP x32

    On any 3dsmax version I have installed 2009, 10, 11 the software splash screen popup and close. Sometime it open on x64 os, I need to try opening the software 3 or 4 times to open the software.

    When the software is open if I draw a simple box and try to modify the box by the menu on right and when the menu want open the software crash. The same thing happend on a newlly installed version of 3dsmax on a computer.

    If I uninstalled Sophos antivirus the problem is resolved no crash in 3dsmax, resintallation make the crach happend again.

    I will call Sophos tech support and try to make this resolved and tell you if I can make it working.

    Do you have any update on this?

    Sophos endpoint security 9.5 installed on computers.

    :4800
Reply
  • Hi,

    Since last week, around aug 18-21 not sure, I have the same problem with all worstation x64 Win7, not test at this time on XP or x32. I got half second splash screen then 3dsmax close without errors in event viewer on WinXP x32

    On any 3dsmax version I have installed 2009, 10, 11 the software splash screen popup and close. Sometime it open on x64 os, I need to try opening the software 3 or 4 times to open the software.

    When the software is open if I draw a simple box and try to modify the box by the menu on right and when the menu want open the software crash. The same thing happend on a newlly installed version of 3dsmax on a computer.

    If I uninstalled Sophos antivirus the problem is resolved no crash in 3dsmax, resintallation make the crach happend again.

    I will call Sophos tech support and try to make this resolved and tell you if I can make it working.

    Do you have any update on this?

    Sophos endpoint security 9.5 installed on computers.

    :4800
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