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SEC 5.0 Upgraded, Unmanaged Users

kiky

Dear All,

I have a problem after ugraded to SEC 5.0 all users (discover Computer by IP or Network) display, My question is :

1. All Client has been updated to 10.0 but grey (Unmanaged) how to configure as Managed?

2. I have try to reinstall 3 client using CIDS from Sophos server and status on the SEC 5.0 is Managed, should i reinstall all Client one by one?

:22203


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    I'm not sure from you post quite what happend with the above tests but you could try creating a script to reinitialize RMS on a test client using this tool:

    http://www.sophos.com/support/knowledgebase/article/116737.html

    You should be able to run the tool, select the cac.pem and mrnint.conf file from the Sophos management server, using the update share ones will be fine.  Once you have generated a VBScript, you could run it on one of the clients (as an administrator) that is unmanaged.  The script will stop the services, delete the existing certificates and other parts of the RMS configuration on the client and then run ClientMRInit.exe to force the config back on.  It will then restart the services, this will initiate new certificates.and hopefully it then appears managed.

    If this fixes one of the clients, it would siggest an RMS config problem and you could look to run the script on the others.  Do not run the resultant VBScript on the Sophos Management Server though.  

    Failing that the Router and Agent logs would need to be looked at.

    Jak

    :22235
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  • 0

    I'm not sure from you post quite what happend with the above tests but you could try creating a script to reinitialize RMS on a test client using this tool:

    http://www.sophos.com/support/knowledgebase/article/116737.html

    You should be able to run the tool, select the cac.pem and mrnint.conf file from the Sophos management server, using the update share ones will be fine.  Once you have generated a VBScript, you could run it on one of the clients (as an administrator) that is unmanaged.  The script will stop the services, delete the existing certificates and other parts of the RMS configuration on the client and then run ClientMRInit.exe to force the config back on.  It will then restart the services, this will initiate new certificates.and hopefully it then appears managed.

    If this fixes one of the clients, it would siggest an RMS config problem and you could look to run the script on the others.  Do not run the resultant VBScript on the Sophos Management Server though.  

    Failing that the Router and Agent logs would need to be looked at.

    Jak

    :22235
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