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Sophos Enterprise Console on Windows Server Essentials 2012

DanAvery

Hi,

I recently installed a new Server Essentials 2012 setup and installed Sophos Enterprise Console 5.2.1.97. I am unable to protect any of the computers from the central console despite creating a group policy to open ports 8192 and 8194 and set services (Windows Installer - manual, Task Scheduler - Automatic, Remote Registry - Automatic).

I've run through all the documentation and every time I try and push out the software to Windows 7 clients I receive the error:

21/11/2013 10:00:55 80070002 The installation could not be started: The system cannot find the file specified. The computer may need additional configuration before installation. See knowledgebase article 29287.

I've already installed the Endpoint Security on the clients but cannot get the console to manage them.

Any advice would be appreciated.

Thanks

:45263


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  • 0

    Oops, I've posted the RMS log below:

    Oldest:

    20.11.2013 17:11:13 0A6C I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20131120-171113.log
    20.11.2013 17:11:13 0A6C I Sophos Messaging Router 3.4.1.3411 starting...
    20.11.2013 17:11:13 0A6C I Setting ACE_FD_SETSIZE to 138
    20.11.2013 17:11:13 0A6C I Initializing CORBA...
    20.11.2013 17:11:13 0A6C I Setting connection cache limit to 10
    20.11.2013 17:11:13 0A6C I Creating ORB runner with 4 threads
    20.11.2013 17:11:13 0A6C I Getting parent router IOR from SERVER:8192
    20.11.2013 17:11:13 0A6C I This computer is part of the domain BSFP
    20.11.2013 17:11:36 0A6C I This computer is part of the domain BSFP
    20.11.2013 17:11:36 0A6C I Getting parent router IOR from Server:8192
    20.11.2013 17:11:59 0A6C E Failed to get parent router IOR
    20.11.2013 17:11:59 0A6C E Failed to get certificate, retrying in 600 seconds
    20.11.2013 17:19:41 0A14 I Windows is shutting down...
    20.11.2013 17:19:42 0A6C E Router::Start: Caught Router stopped before certificate obtained

    Newest:

    22.11.2013 10:22:48 0AA0 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20131122-102248.log
    22.11.2013 10:22:48 0AA0 I Sophos Messaging Router 3.4.1.3411 starting...
    22.11.2013 10:22:48 0AA0 I Setting ACE_FD_SETSIZE to 138
    22.11.2013 10:22:48 0AA0 I Initializing CORBA...
    22.11.2013 10:22:48 0AA0 I Setting connection cache limit to 10
    22.11.2013 10:22:48 0AA0 I Creating ORB runner with 4 threads
    22.11.2013 10:22:48 0AA0 I Getting parent router IOR from SERVER:8192
    22.11.2013 10:22:48 0AA0 I This computer is part of the domain BSFP
    22.11.2013 10:22:48 0AA0 I Getting a new router certificate...
    22.11.2013 10:22:49 0AA0 I Creating cryptographic key pair
    22.11.2013 10:22:51 0AA0 I Installing new router certificate...
    22.11.2013 10:22:56 0AA0 I This computer is part of the domain BSFP
    22.11.2013 10:22:56 0AA0 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    22.11.2013 10:22:56 0AA0 E Unable to find service: ImR_Client_Adapter
    22.11.2013 10:22:56 0AA0 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e322e3130330001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100c400004f415401000000140000000100c4000100010000000000090101000000000014000000080000000100a60086000220
    22.11.2013 10:22:56 0AA0 I Successfully validated this router's IOR
    22.11.2013 10:22:56 0AA0 I Reading router table file
    22.11.2013 10:22:56 0AA0 I Host name: BSPLPC03
    22.11.2013 10:22:56 0AA0 I Local IP addresses: 192.168.2.103
    22.11.2013 10:22:56 0AA0 I Resolved name: BSPLPC03.BSFP.local
    22.11.2013 10:22:56 0AA0 I Resolved alias/es:
    22.11.2013 10:22:56 0AA0 I Resolved IP addresses: 192.168.2.103
    22.11.2013 10:22:56 0AA0 I Resolved reverse names/aliases: BSPLPC03.BSFP.local
    22.11.2013 10:22:56 0AA0 I Waiting for messages...
    22.11.2013 10:22:56 0E94 I Getting parent router IOR from SERVER:8192
    22.11.2013 10:22:56 0AA0 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 5, max number of user ports 15360
    22.11.2013 10:22:56 0E94 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000d0000003139322e3136382e31362e32000001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100d200004f415401000000140000000100d2000100010000000000090101000000000014000000080000000100a60086000220
    22.11.2013 10:22:56 0E94 I Successfully validated parent router's IOR
    22.11.2013 10:22:56 0E94 I Accessing parent
    22.11.2013 10:22:56 0E94 I Parent is Router$Server
    22.11.2013 10:22:57 0E94 I Registered with parent router
    22.11.2013 10:22:57 0E94 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    22.11.2013 10:22:57 0E94 I RouterTableEntry state (router, logging on): Router$Server is passive consumer, passive supplier
    22.11.2013 10:22:57 0E94 I Logged on to parent router as Router$BSPLPC03:27005
    22.11.2013 10:22:57 0E94 I This computer is part of the domain BSFP
    22.11.2013 10:22:59 0AD4 I Logged on Agent for certification
    22.11.2013 10:23:00 0E84 I Routing to parent: id=028F3084, origin=Router$BSPLPC03:27005.Agent, dest=CM, type=Certification.CertRequest
    22.11.2013 10:23:00 0E7C W Expanded Envelope, id=028F3084, type=Certification.CertRequest, no Originator Cert
    22.11.2013 10:23:00 0E7C I Sent message (id=028F3084) to Router$Server
    22.11.2013 10:23:00 0E84 I Routing to Agent: id=008F3084, origin=Router$Server.CM, dest=Router$BSPLPC03:27005.Agent, type=Certification.CertResponse
    22.11.2013 10:23:02 0AE0 I Logged off Agent
    22.11.2013 10:23:03 0AD4 I Registered client Agent
    22.11.2013 10:23:03 0AE0 I Client::LogonPushPush() successfully called back to client
    22.11.2013 10:23:03 0AE0 I Logged on Agent as a client
    22.11.2013 10:23:08 0E84 I Received message for this router
    22.11.2013 10:23:11 0E84 I EM-NotifyClientUpdates originator Router$BSPLPC03:27005.Agent
    22.11.2013 10:23:11 0E84 I Received message for this router
    22.11.2013 10:23:11 0E84 I EM-GetClientStatus EMLib originator Router$BSPLPC03:27005.Agent
    22.11.2013 10:23:11 0E84 I Routing to Agent: id=008F308F, origin=Router$BSPLPC03:27005, dest=Router$BSPLPC03:27005.Agent, type=EM-NotifyClientUpdates-Reply
    22.11.2013 10:23:11 0E84 I Routing to Agent: id=028F308F, origin=Router$BSPLPC03:27005, dest=Router$BSPLPC03:27005.Agent, type=EM-GetClientStatus-Reply
    22.11.2013 10:23:11 0E7C I Sent message (id=008F308F) to Agent
    22.11.2013 10:23:11 0E7C I Sent message (id=028F308F) to Agent
    22.11.2013 10:23:23 0E84 I Routing to parent: id=008F309B, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-GetStatus-Reply
    22.11.2013 10:23:23 0E78 I Sent message (id=008F309B) to Router$Server
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=008F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E80 I Sent message (id=008F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=028F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E7C I Sent message (id=028F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=048F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E78 I Sent message (id=048F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=068F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E80 I Sent message (id=068F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=088F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E7C I Sent message (id=088F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=0A8F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E78 I Sent message (id=0A8F309C) to Agent
    22.11.2013 10:23:54 0E84 I Routing to parent: id=008F30BA, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-GetStatus-Reply
    22.11.2013 10:23:54 0E80 I Sent message (id=008F30BA) to Router$Server
    22.11.2013 10:28:54 0E84 I Routing to parent: id=008F31E6, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-EntityEvent
    22.11.2013 10:28:54 0E7C I Sent message (id=008F31E6) to Router$Server
    22.11.2013 10:29:19 0E84 I Routing to parent: id=008F31FF, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-GetStatus-Reply
    22.11.2013 10:29:19 0E78 I Sent message (id=008F31FF) to Router$Server

    Apologies for the error before!

    Thanks

    Dan

    :45355
Reply
  • 0

    Oops, I've posted the RMS log below:

    Oldest:

    20.11.2013 17:11:13 0A6C I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20131120-171113.log
    20.11.2013 17:11:13 0A6C I Sophos Messaging Router 3.4.1.3411 starting...
    20.11.2013 17:11:13 0A6C I Setting ACE_FD_SETSIZE to 138
    20.11.2013 17:11:13 0A6C I Initializing CORBA...
    20.11.2013 17:11:13 0A6C I Setting connection cache limit to 10
    20.11.2013 17:11:13 0A6C I Creating ORB runner with 4 threads
    20.11.2013 17:11:13 0A6C I Getting parent router IOR from SERVER:8192
    20.11.2013 17:11:13 0A6C I This computer is part of the domain BSFP
    20.11.2013 17:11:36 0A6C I This computer is part of the domain BSFP
    20.11.2013 17:11:36 0A6C I Getting parent router IOR from Server:8192
    20.11.2013 17:11:59 0A6C E Failed to get parent router IOR
    20.11.2013 17:11:59 0A6C E Failed to get certificate, retrying in 600 seconds
    20.11.2013 17:19:41 0A14 I Windows is shutting down...
    20.11.2013 17:19:42 0A6C E Router::Start: Caught Router stopped before certificate obtained

    Newest:

    22.11.2013 10:22:48 0AA0 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20131122-102248.log
    22.11.2013 10:22:48 0AA0 I Sophos Messaging Router 3.4.1.3411 starting...
    22.11.2013 10:22:48 0AA0 I Setting ACE_FD_SETSIZE to 138
    22.11.2013 10:22:48 0AA0 I Initializing CORBA...
    22.11.2013 10:22:48 0AA0 I Setting connection cache limit to 10
    22.11.2013 10:22:48 0AA0 I Creating ORB runner with 4 threads
    22.11.2013 10:22:48 0AA0 I Getting parent router IOR from SERVER:8192
    22.11.2013 10:22:48 0AA0 I This computer is part of the domain BSFP
    22.11.2013 10:22:48 0AA0 I Getting a new router certificate...
    22.11.2013 10:22:49 0AA0 I Creating cryptographic key pair
    22.11.2013 10:22:51 0AA0 I Installing new router certificate...
    22.11.2013 10:22:56 0AA0 I This computer is part of the domain BSFP
    22.11.2013 10:22:56 0AA0 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    22.11.2013 10:22:56 0AA0 E Unable to find service: ImR_Client_Adapter
    22.11.2013 10:22:56 0AA0 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e322e3130330001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100c400004f415401000000140000000100c4000100010000000000090101000000000014000000080000000100a60086000220
    22.11.2013 10:22:56 0AA0 I Successfully validated this router's IOR
    22.11.2013 10:22:56 0AA0 I Reading router table file
    22.11.2013 10:22:56 0AA0 I Host name: BSPLPC03
    22.11.2013 10:22:56 0AA0 I Local IP addresses: 192.168.2.103
    22.11.2013 10:22:56 0AA0 I Resolved name: BSPLPC03.BSFP.local
    22.11.2013 10:22:56 0AA0 I Resolved alias/es:
    22.11.2013 10:22:56 0AA0 I Resolved IP addresses: 192.168.2.103
    22.11.2013 10:22:56 0AA0 I Resolved reverse names/aliases: BSPLPC03.BSFP.local
    22.11.2013 10:22:56 0AA0 I Waiting for messages...
    22.11.2013 10:22:56 0E94 I Getting parent router IOR from SERVER:8192
    22.11.2013 10:22:56 0AA0 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 5, max number of user ports 15360
    22.11.2013 10:22:56 0E94 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000d0000003139322e3136382e31362e32000001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100d200004f415401000000140000000100d2000100010000000000090101000000000014000000080000000100a60086000220
    22.11.2013 10:22:56 0E94 I Successfully validated parent router's IOR
    22.11.2013 10:22:56 0E94 I Accessing parent
    22.11.2013 10:22:56 0E94 I Parent is Router$Server
    22.11.2013 10:22:57 0E94 I Registered with parent router
    22.11.2013 10:22:57 0E94 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    22.11.2013 10:22:57 0E94 I RouterTableEntry state (router, logging on): Router$Server is passive consumer, passive supplier
    22.11.2013 10:22:57 0E94 I Logged on to parent router as Router$BSPLPC03:27005
    22.11.2013 10:22:57 0E94 I This computer is part of the domain BSFP
    22.11.2013 10:22:59 0AD4 I Logged on Agent for certification
    22.11.2013 10:23:00 0E84 I Routing to parent: id=028F3084, origin=Router$BSPLPC03:27005.Agent, dest=CM, type=Certification.CertRequest
    22.11.2013 10:23:00 0E7C W Expanded Envelope, id=028F3084, type=Certification.CertRequest, no Originator Cert
    22.11.2013 10:23:00 0E7C I Sent message (id=028F3084) to Router$Server
    22.11.2013 10:23:00 0E84 I Routing to Agent: id=008F3084, origin=Router$Server.CM, dest=Router$BSPLPC03:27005.Agent, type=Certification.CertResponse
    22.11.2013 10:23:02 0AE0 I Logged off Agent
    22.11.2013 10:23:03 0AD4 I Registered client Agent
    22.11.2013 10:23:03 0AE0 I Client::LogonPushPush() successfully called back to client
    22.11.2013 10:23:03 0AE0 I Logged on Agent as a client
    22.11.2013 10:23:08 0E84 I Received message for this router
    22.11.2013 10:23:11 0E84 I EM-NotifyClientUpdates originator Router$BSPLPC03:27005.Agent
    22.11.2013 10:23:11 0E84 I Received message for this router
    22.11.2013 10:23:11 0E84 I EM-GetClientStatus EMLib originator Router$BSPLPC03:27005.Agent
    22.11.2013 10:23:11 0E84 I Routing to Agent: id=008F308F, origin=Router$BSPLPC03:27005, dest=Router$BSPLPC03:27005.Agent, type=EM-NotifyClientUpdates-Reply
    22.11.2013 10:23:11 0E84 I Routing to Agent: id=028F308F, origin=Router$BSPLPC03:27005, dest=Router$BSPLPC03:27005.Agent, type=EM-GetClientStatus-Reply
    22.11.2013 10:23:11 0E7C I Sent message (id=008F308F) to Agent
    22.11.2013 10:23:11 0E7C I Sent message (id=028F308F) to Agent
    22.11.2013 10:23:23 0E84 I Routing to parent: id=008F309B, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-GetStatus-Reply
    22.11.2013 10:23:23 0E78 I Sent message (id=008F309B) to Router$Server
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=008F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E80 I Sent message (id=008F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=028F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E7C I Sent message (id=028F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=048F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E78 I Sent message (id=048F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=068F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E80 I Sent message (id=068F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=088F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E7C I Sent message (id=088F309C) to Agent
    22.11.2013 10:23:24 0E84 I Routing to Agent: id=0A8F309C, origin=Router$Server.EM, dest=Router$BSPLPC03:27005.Agent, type=EM-SetConfiguration
    22.11.2013 10:23:24 0E78 I Sent message (id=0A8F309C) to Agent
    22.11.2013 10:23:54 0E84 I Routing to parent: id=008F30BA, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-GetStatus-Reply
    22.11.2013 10:23:54 0E80 I Sent message (id=008F30BA) to Router$Server
    22.11.2013 10:28:54 0E84 I Routing to parent: id=008F31E6, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-EntityEvent
    22.11.2013 10:28:54 0E7C I Sent message (id=008F31E6) to Router$Server
    22.11.2013 10:29:19 0E84 I Routing to parent: id=008F31FF, origin=Router$BSPLPC03:27005.Agent, dest=EM, type=EM-GetStatus-Reply
    22.11.2013 10:29:19 0E78 I Sent message (id=008F31FF) to Router$Server

    Apologies for the error before!

    Thanks

    Dan

    :45355
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