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Sophos Enterprise Console on Windows Server Essentials 2012

DanAvery

Hi,

I recently installed a new Server Essentials 2012 setup and installed Sophos Enterprise Console 5.2.1.97. I am unable to protect any of the computers from the central console despite creating a group policy to open ports 8192 and 8194 and set services (Windows Installer - manual, Task Scheduler - Automatic, Remote Registry - Automatic).

I've run through all the documentation and every time I try and push out the software to Windows 7 clients I receive the error:

21/11/2013 10:00:55 80070002 The installation could not be started: The system cannot find the file specified. The computer may need additional configuration before installation. See knowledgebase article 29287.

I've already installed the Endpoint Security on the clients but cannot get the console to manage them.

Any advice would be appreciated.

Thanks

:45263


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  • 0

    Hi Christian,

    The clients are all Windows 7 64 bit except one or 2 32bit Windows 7 PCs.

    I've opened a report from a client as follows (I've not deleted any information as there's nothing there to give away):


    Report generation time ( local time )
    22 November 2013 10:22:57

    Report generation time ( GMT )
    22 November 2013 10:22:57

    Computer name :
    BSPLPC03

    Windows domain :
    BSFP

    RMS router name :
    Router$BSPLPC03:27005

    IOR port number :
    8192

    SSLIOP port number :
    8194

    Parent addresses :
    SERVER,Server

    Current parent address :
    SERVER

    RMS router type :
    endpoint

    So it looks like it knows it's management server? The clients are updating by the way.

    I presume that its communication issue somewhere - the oldest Router Log shows errors obtaining a certificate:


    Report generation time ( local time )
    22 November 2013 10:22:57

    Report generation time ( GMT )
    22 November 2013 10:22:57

    Computer name :
    BSPLPC03

    Windows domain :
    BSFP

    RMS router name :
    Router$BSPLPC03:27005

    IOR port number :
    8192

    SSLIOP port number :
    8194

    Parent addresses :
    SERVER,Server

    Current parent address :
    SERVER

    RMS router type :
    endpoint

    But isn't appearing in the newest logs. What's the next step in resolving this please?

    Thanks

    :45351
Reply
  • 0

    Hi Christian,

    The clients are all Windows 7 64 bit except one or 2 32bit Windows 7 PCs.

    I've opened a report from a client as follows (I've not deleted any information as there's nothing there to give away):


    Report generation time ( local time )
    22 November 2013 10:22:57

    Report generation time ( GMT )
    22 November 2013 10:22:57

    Computer name :
    BSPLPC03

    Windows domain :
    BSFP

    RMS router name :
    Router$BSPLPC03:27005

    IOR port number :
    8192

    SSLIOP port number :
    8194

    Parent addresses :
    SERVER,Server

    Current parent address :
    SERVER

    RMS router type :
    endpoint

    So it looks like it knows it's management server? The clients are updating by the way.

    I presume that its communication issue somewhere - the oldest Router Log shows errors obtaining a certificate:


    Report generation time ( local time )
    22 November 2013 10:22:57

    Report generation time ( GMT )
    22 November 2013 10:22:57

    Computer name :
    BSPLPC03

    Windows domain :
    BSFP

    RMS router name :
    Router$BSPLPC03:27005

    IOR port number :
    8192

    SSLIOP port number :
    8194

    Parent addresses :
    SERVER,Server

    Current parent address :
    SERVER

    RMS router type :
    endpoint

    But isn't appearing in the newest logs. What's the next step in resolving this please?

    Thanks

    :45351
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