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Sophos Enterprise Console on Windows Server Essentials 2012

DanAvery

Hi,

I recently installed a new Server Essentials 2012 setup and installed Sophos Enterprise Console 5.2.1.97. I am unable to protect any of the computers from the central console despite creating a group policy to open ports 8192 and 8194 and set services (Windows Installer - manual, Task Scheduler - Automatic, Remote Registry - Automatic).

I've run through all the documentation and every time I try and push out the software to Windows 7 clients I receive the error:

21/11/2013 10:00:55 80070002 The installation could not be started: The system cannot find the file specified. The computer may need additional configuration before installation. See knowledgebase article 29287.

I've already installed the Endpoint Security on the clients but cannot get the console to manage them.

Any advice would be appreciated.

Thanks

:45263


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    Hello Dan,

    are the PCs Windows 7 or Windows 8? If the latter then it is expected to not to work. ERROR_BAD_ENVIRONMENT (this 0xa) denotes e.g. an incompatibility at the OS level.

    RMS [...] how do I resolve the issue here

    Start with the Network Communications Report - this will show whether the clients at least know their management server. The logs related to RMS install and initialize are in %windir%\Temp\ (the names make obvious which is which),  if there is an error in ClientMRInit please post it here (redact you addresses/names). The communication logs are in ProgramData\Sophos\Remote Management System\3\Router\Logs. Start with the oldest if there's more than one. You'll perhaps have to post part of it here, feel free to do so.

    Christian

    :45293
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  • 0

    Hello Dan,

    are the PCs Windows 7 or Windows 8? If the latter then it is expected to not to work. ERROR_BAD_ENVIRONMENT (this 0xa) denotes e.g. an incompatibility at the OS level.

    RMS [...] how do I resolve the issue here

    Start with the Network Communications Report - this will show whether the clients at least know their management server. The logs related to RMS install and initialize are in %windir%\Temp\ (the names make obvious which is which),  if there is an error in ClientMRInit please post it here (redact you addresses/names). The communication logs are in ProgramData\Sophos\Remote Management System\3\Router\Logs. Start with the oldest if there's more than one. You'll perhaps have to post part of it here, feel free to do so.

    Christian

    :45293
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