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Linux 7.2.0 agent not reporting back to the Enterprise Console

jim_weiss

I have just installed SAV 7.2.0 on Red Hat Enterprise Linux 5.5 using an RPM file.  I was able to successfully install the agent and when I perform savupdate I see that I am pointing to my CID on my enterprise console and content is updated.  My issue is my Linux server never reported appeared in the console under Unassigned.   I manually added the endpoint using a file import.

My firewalls are turned off and there is no hardware firewall between the endpoint and console server.  I have a support ticket opened but so far no resolution. 

I selected the option to "enable remote management" during the installation, the default is actually "Y".

I have taken the typical "network" tests such as nslookup, ping, and I can even telnet from the endpoint to the server on port 8192, 8193 and 8194 and get responses back.

Has anyone else seen this issue.  I am running EC version 4.5.1

Any help would be greatly appreciated.

Best Regards,

Jim

:5469


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    Thanks for the info Jak.  Support wrote back and had me make some modifications to files in the RMS directory on the end point and restart the sav-rms service.  This supposedly removed my old cert and requested a new one.  The client is still greyed out but I can see the requests in the log file for new certificates with the current date and time.  I only saw an entry in the log from the initial install and now since the old cert is invalid.

    The machine in question has never been managed, it had the stand alone version of SAV prior to getting 7.2.x installed.

    Regards,

    Jim

    :5471
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  • 0

    Thanks for the info Jak.  Support wrote back and had me make some modifications to files in the RMS directory on the end point and restart the sav-rms service.  This supposedly removed my old cert and requested a new one.  The client is still greyed out but I can see the requests in the log file for new certificates with the current date and time.  I only saw an entry in the log from the initial install and now since the old cert is invalid.

    The machine in question has never been managed, it had the stand alone version of SAV prior to getting 7.2.x installed.

    Regards,

    Jim

    :5471
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