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Linux 7.2.0 agent not reporting back to the Enterprise Console

jim_weiss

I have just installed SAV 7.2.0 on Red Hat Enterprise Linux 5.5 using an RPM file.  I was able to successfully install the agent and when I perform savupdate I see that I am pointing to my CID on my enterprise console and content is updated.  My issue is my Linux server never reported appeared in the console under Unassigned.   I manually added the endpoint using a file import.

My firewalls are turned off and there is no hardware firewall between the endpoint and console server.  I have a support ticket opened but so far no resolution. 

I selected the option to "enable remote management" during the installation, the default is actually "Y".

I have taken the typical "network" tests such as nslookup, ping, and I can even telnet from the endpoint to the server on port 8192, 8193 and 8194 and get responses back.

Has anyone else seen this issue.  I am running EC version 4.5.1

Any help would be greatly appreciated.

Best Regards,

Jim

:5469


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  • 0

    Hi,

    If you look on the management server in the issued certificates log file, do you see 2 entries for the Linux machine?  To know this would be useful.  Otherwise, you need to trace the cert request messages from the router logs on the client to the router logs on the server.  This would be a good place to start.

    Thanks,

    Jak

    :5470
Reply
  • 0

    Hi,

    If you look on the management server in the issued certificates log file, do you see 2 entries for the Linux machine?  To know this would be useful.  Otherwise, you need to trace the cert request messages from the router logs on the client to the router logs on the server.  This would be a good place to start.

    Thanks,

    Jak

    :5470
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