This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SEC v5.0.0.8 and Sophos Web Intelligence Update Service

Hey,

I had to do a reboot on our Sophos server over the weekend. Upon coming back up the system was complaining that there was a service that had failed to start. The service was the Sophos Web Intelligence Update Service.

Currently the "Startup Type" is set to "Automatic"

If I attempt to start the service manually, it starts and stops immediately and I get the Windows message stating this.

I am assuming that since the "Startup Type" is "Automatic" that this service should be in the "running" state.

I have checked the Windows Event Viewer and there is nothing logged there about the service.

I have also gone through the logs for Sophos and I haven't been able to find anything that might explain

why this service isn't starting.

Is there anything I can do to try and troubleshoot what the issue is? Or are there logs that perhaps I am missing that might reveal the issue?

Thank you

:21957


This thread was automatically locked due to age.
Parents
  • I had a feeling it was doing what it was supposed to be doing but I wanted to be sure.

    As far as I could tell it was this this service. But I must confess that I did not check the Event Viewer thoroughly!

    As long as this service is behaving as it should, I will investigate further and see if I can reproduce the error.

    Sorry for the dumb question :(

    But thank you for the help!

    Cheers

    :21965
Reply
  • I had a feeling it was doing what it was supposed to be doing but I wanted to be sure.

    As far as I could tell it was this this service. But I must confess that I did not check the Event Viewer thoroughly!

    As long as this service is behaving as it should, I will investigate further and see if I can reproduce the error.

    Sorry for the dumb question :(

    But thank you for the help!

    Cheers

    :21965
Children
No Data