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SEC v5.0.0.8 and Sophos Web Intelligence Update Service

Hey,

I had to do a reboot on our Sophos server over the weekend. Upon coming back up the system was complaining that there was a service that had failed to start. The service was the Sophos Web Intelligence Update Service.

Currently the "Startup Type" is set to "Automatic"

If I attempt to start the service manually, it starts and stops immediately and I get the Windows message stating this.

I am assuming that since the "Startup Type" is "Automatic" that this service should be in the "running" state.

I have checked the Windows Event Viewer and there is nothing logged there about the service.

I have also gone through the logs for Sophos and I haven't been able to find anything that might explain

why this service isn't starting.

Is there anything I can do to try and troubleshoot what the issue is? Or are there logs that perhaps I am missing that might reveal the issue?

Thank you

:21957


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Parents
  • If the service is meant to start up and then stop when it isn't being used, then it should be set to Manual, not Automatic. Is it a problem to set it to Manual? Our SCOM server is alerting on it since it expects, RIGHTFULLY, that a service set to Automatic is expected to be running at all times.

    :45239
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  • If the service is meant to start up and then stop when it isn't being used, then it should be set to Manual, not Automatic. Is it a problem to set it to Manual? Our SCOM server is alerting on it since it expects, RIGHTFULLY, that a service set to Automatic is expected to be running at all times.

    :45239
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