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MSI error - Sophos Anti-Virus -- Configuration failed.

hal

I am having trouble with a machine, it won't update. I have protected again but makes no difference. For some reason it won't let me manually uninstall SAV as it says I am not a Sophos admin, which is not true.

The log file says at the end (Sophos Anti-Virus Major Install Log_121001_100059)

MSI (s) (D4:28) [23:02:50:522]: Note: 1: 1729 MSI (s) (D4:28) [23:02:50:522]: Product: Sophos Anti-Virus -- Configuration failed.

MSI (s) (D4:28) [23:02:50:537]: Cleaning up uninstalled install packages, if any exist MSI (s) (D4:28) [23:02:50:537]: MainEngineThread is returning 1603 MSI (s) (D4:E4) [23:02:50:646]: Destroying RemoteAPI object. MSI (s) (D4:3C) [23:02:50:646]: Custom Action Manager thread ending. === Logging stopped: 01/10/2012  23:02:50 === MSI (c) (D0:1C) [23:02:50:646]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be

denied.  Counter after decrement: -1 MSI (c) (D0:1C) [23:02:50:646]: MainEngineThread is returning 1603 === Verbose logging stopped: 01/10/2012  23:02:50 ===

2012-10-01 23:02:50 ERROR: Installation failed

I can't post the whole thing as it is large, and contains sensitive info.

Can anyone help with this please?

Thanks

:33439


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  • 0

    This any use? Thanks!

    MSI (s) (D4:28) [23:02:19:773]: Executing op: ComponentRegister(ComponentId={D0457C5C-2602-48AF-9F0D-

    F73C1A499E8E},KeyPath=C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe,State=3,ProductKey=

    {9ACB414D-9347-40B6-A453-5EFB2DB59DFA},,SharedDllRefCount=0,BinaryType=0) MSI (s) (D4:28) [23:02:19:773]: Executing op: ActionStart(Name=CloseSavMainWindow,,) MSI (s) (D4:28) [23:02:19:773]: Executing op: ActionStart(Name=SetUpdateBegin,,) MSI (s) (D4:28) [23:02:19:773]: Executing op: ActionStart(Name=RunErrorScript,,) MSI (s) (D4:28) [23:02:19:773]: Executing op: CustomActionRollback

    (Action=RunErrorScript,ActionType=1345,Source=BinaryData,Target=RunErrorScripts,CustomActionData="C:\Program

    Files\Sophos\Sophos Anti-Virus\""C:\Program Files\Sophos\AutoUpdate\cache\savxp\""10.0.8") MSI (s) (D4:20) [23:02:19:804]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI62.tmp,

    Entrypoint: RunErrorScripts MSI (s) (D4:28) [23:02:19:944]: Executing op: ActionStart(Name=CheckRegForNullDACLs,,) MSI (s) (D4:28) [23:02:19:944]: Executing op: ActionStart(Name=RestoreMovedFiles,,) MSI (s) (D4:28) [23:02:19:944]: Executing op: CustomActionRollback

    (Action=RestoreMovedFiles,ActionType=1281,Source=BinaryData,Target=RestoreMovedFiles,CustomActionData=C:

    \Program Files\Sophos\Sophos Anti-Virus\) MSI (s) (D4:3C) [23:02:19:959]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI63.tmp,

    Entrypoint: RestoreMovedFiles MSI (s) (D4:28) [23:02:20:146]: Executing op: ActionStart(Name=SetUpdateFailed,,) MSI (s) (D4:28) [23:02:20:146]: Executing op: CustomActionRollback

    (Action=SetUpdateFailed,ActionType=1281,Source=BinaryData,Target=SetUpdateFailed,) MSI (s) (D4:4C) [23:02:20:161]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI64.tmp,

    Entrypoint: SetUpdateFailed MSI (s) (D4:28) [23:02:50:180]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0) MSI (s) (D4:28) [23:02:50:180]: Error in rollback skipped. Return: 5 MSI (s) (D4:28) [23:02:50:195]: No System Restore sequence number for this installation. MSI (s) (D4:28) [23:02:50:195]: Unlocking Server MSI (s) (D4:28) [23:02:50:195]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'. Action ended 23:02:50: INSTALL. Return value 3.

    :33451
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  • 0

    This any use? Thanks!

    MSI (s) (D4:28) [23:02:19:773]: Executing op: ComponentRegister(ComponentId={D0457C5C-2602-48AF-9F0D-

    F73C1A499E8E},KeyPath=C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe,State=3,ProductKey=

    {9ACB414D-9347-40B6-A453-5EFB2DB59DFA},,SharedDllRefCount=0,BinaryType=0) MSI (s) (D4:28) [23:02:19:773]: Executing op: ActionStart(Name=CloseSavMainWindow,,) MSI (s) (D4:28) [23:02:19:773]: Executing op: ActionStart(Name=SetUpdateBegin,,) MSI (s) (D4:28) [23:02:19:773]: Executing op: ActionStart(Name=RunErrorScript,,) MSI (s) (D4:28) [23:02:19:773]: Executing op: CustomActionRollback

    (Action=RunErrorScript,ActionType=1345,Source=BinaryData,Target=RunErrorScripts,CustomActionData="C:\Program

    Files\Sophos\Sophos Anti-Virus\""C:\Program Files\Sophos\AutoUpdate\cache\savxp\""10.0.8") MSI (s) (D4:20) [23:02:19:804]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI62.tmp,

    Entrypoint: RunErrorScripts MSI (s) (D4:28) [23:02:19:944]: Executing op: ActionStart(Name=CheckRegForNullDACLs,,) MSI (s) (D4:28) [23:02:19:944]: Executing op: ActionStart(Name=RestoreMovedFiles,,) MSI (s) (D4:28) [23:02:19:944]: Executing op: CustomActionRollback

    (Action=RestoreMovedFiles,ActionType=1281,Source=BinaryData,Target=RestoreMovedFiles,CustomActionData=C:

    \Program Files\Sophos\Sophos Anti-Virus\) MSI (s) (D4:3C) [23:02:19:959]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI63.tmp,

    Entrypoint: RestoreMovedFiles MSI (s) (D4:28) [23:02:20:146]: Executing op: ActionStart(Name=SetUpdateFailed,,) MSI (s) (D4:28) [23:02:20:146]: Executing op: CustomActionRollback

    (Action=SetUpdateFailed,ActionType=1281,Source=BinaryData,Target=SetUpdateFailed,) MSI (s) (D4:4C) [23:02:20:161]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI64.tmp,

    Entrypoint: SetUpdateFailed MSI (s) (D4:28) [23:02:50:180]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0) MSI (s) (D4:28) [23:02:50:180]: Error in rollback skipped. Return: 5 MSI (s) (D4:28) [23:02:50:195]: No System Restore sequence number for this installation. MSI (s) (D4:28) [23:02:50:195]: Unlocking Server MSI (s) (D4:28) [23:02:50:195]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'. Action ended 23:02:50: INSTALL. Return value 3.

    :33451
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