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Update endpoint clients from 9.5 to 9.7 - No longer showing connection- RESOLVED

toddh

Hello,

Over the weekend I updated our Sophos Enterprise Console from 4.5 to 4.7.

The update went perfectly.

This morning, I prepared a second subscription, and update policy to test out the updating of the endpoint clients.

I moved a few PC's into a new group and assigned them the new update policy.

The PC's updated their clients from 9.5 to 9.7 without a problem.

However, now all of the client PC's are showing no connection back to the server on the Sophos Enterprise Console (there is the red 'x' over the PC icon).

I have to push the endpoint client software update down to the machines again manually, then they start showing that they are connected

I have the client software 9.7 downloading into the same share location as version 9.5

Sophos has created a new directory called "S002" - Not sure if this is correct or not but I thought I should mention it

Has anyone else experienced this issue?

According to the endpoints themselves, they have  a connection with the Sophos server.

Any help would greatly be appreciated.

Thank you,

Cheers

----------------------------------------------------------

Sorry for the late bit of information.

I just noticed, for the endpoint clients that update automatically, they are getting version 9.5.5 VDL4.67G - This is what the Enterprise Console is reporting. But the clients themselves show that they have version 9.7

So there must be a communication error between Sophos Server and the endpoint software.

I have no idea where this is coming from... That's definitely not what the subscription/Updating policy is set to install.

I will have to dig more!

===========================================

Okay so I managed to figure it out.

For whatever reason, if I left the clients to auto update, their mrinit files were getting populated with the incorrect information.

I shutdown my test Sophos server and tested with a new computer.

The autoupdate went through and the mrinit file was populated with the correct information.

I still don't know why or how they were picking up the test server - I have absolutely no clients managed by that server.

Shutting it down though appears to have fixed my issue.

Sorry to have wasted everyone's time :(

:14963


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  • 0

    Hey,

    Sorry for my late response.

    I was busy with the update of SEC 4.5 to SEC 4.7 and Client updates from 9.5 to 9.7

    After reading you suggestion QC, I went ahead and switched everything back on on our test Sophos Server. I did my best to create the same environment as before (when I was having the problem).

    Unfortunately, I was unsuccessful in reproducing the issue.

    With the test Sophos Server up and running as it was before, I pushed the update from the production server down to about 4 clients. All the clients updated successfully with no issues.

    I am kind of disappointed now that I didn't dig deeper while having this problem. I would have liked to try and understand what happend.

    Thanks QC for the help, I'm sorry though I wasn't able to get more info.

    Cheers

    :15085
Reply
  • 0

    Hey,

    Sorry for my late response.

    I was busy with the update of SEC 4.5 to SEC 4.7 and Client updates from 9.5 to 9.7

    After reading you suggestion QC, I went ahead and switched everything back on on our test Sophos Server. I did my best to create the same environment as before (when I was having the problem).

    Unfortunately, I was unsuccessful in reproducing the issue.

    With the test Sophos Server up and running as it was before, I pushed the update from the production server down to about 4 clients. All the clients updated successfully with no issues.

    I am kind of disappointed now that I didn't dig deeper while having this problem. I would have liked to try and understand what happend.

    Thanks QC for the help, I'm sorry though I wasn't able to get more info.

    Cheers

    :15085
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