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Missing Clients

Zatol

I've solved a lot of the updating issues I was having previously (most of it appeared to be syntax errors on the policies).

The next hurdle for us is finding our clients. In our KACE system we have around 20,000 accounts. Those are not dead accounts, as we've deleted dead computer accounts. We simply have a ton of clients. A lot of these clients are completely missing from the Enterprise Console. If I search to add them via IP address or pull them in by syncing with Active Directory, I end up with 10,000 unmanaged computers. These computers all have Sophos on them, many of them are actively updating from the servers, but they get 0 policy changes because they're not managed. When I look in our KACE system at the installed programs I see Sophos Remote Management.

I guess my question is has anyone ever experienced this? It's a big undertaking to blow out a new Endpoint client to our entire district, but I'm not sure of any other solution. I can't handpick the computers that are missing from the Enterprise Console and blow it out to them because there's around 10,000 of them.

Any ideas/suggestions? 

:17973


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  • 0
    If the computers do not appear as managed then because they are not talking to the central server. And if they are not talking to the central server it is because they have not been told to do so. As they have Sophos installed the question is whether they have also RMS or not. If not, it'll be hard to talk them into installing it. If yes, then the question is which server has been configured and whether the current server uses the same credentials or not.

    Christian
    :17979
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  • 0
    If the computers do not appear as managed then because they are not talking to the central server. And if they are not talking to the central server it is because they have not been told to do so. As they have Sophos installed the question is whether they have also RMS or not. If not, it'll be hard to talk them into installing it. If yes, then the question is which server has been configured and whether the current server uses the same credentials or not.

    Christian
    :17979
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