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Download of Sophos AutoUpdate failed from server... incorrect CID location

Zatol

Quick question... maybe. I've recently taking over administering Sophos Anti-Virus on our network. I've read through a lot of the forums here and it seems most people are managing very few computers. I'm managing 20,000+, so I'm looking to see if there's a different response than "re-install the Endpoint client."

Basically, we have our main SophosAV box and somewhere around 20 relays (I have not counted them). I am seeing a lot of updating errors that deals with computers clients pointing to the wrong CID files. So where as the actual CID folder on the relay is S033, the update is pointing to S038 and failing every single time. This is leaving me with a ton of errors (3,400 errors) thus far, and a ton of them are related to failing to download the updates.

Is there a location to easily change where the Endpoint client looks for update? If the bootstrap location of the update is in S038, and the updating policies for the relays are correct, then why is my client still looking toward S033 for the update? I'm really looking for a solution other than re-install the Endpoint client because pushing it to all of my clients is no small task, especially in this environment.

Appreciate any help. 

:17893


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    I did begin digging deeper into the relays updating options. I do have a lot of updating policies in SEC, sorry, they do not all point to the same CIDs.

    What I've noticed is looking at the subscriptions, a few of them are pointing to entirely different sites.. which explains why some are looking for CIDs that do not exist on the local file server. I've begun to pair down on that, in fact I believe I've reduced the number of errors down into the 2,800 range. 

    There's a number of issues with this Sophos set up, from what I've been able to gather. When I inherited it I was staring at a lot of dead computer accounts, with around 40% errors and only around 10,000 of my 20,000 clients. I'm pairing down the errors, the viruses, and everything that seemed to be left unchecked, and now I have the tackle where 10,000 of my clients are. I know they have Endpoint installed on them, but they're certainly not pointing to the right direction. 

     

    :17911
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  • 0

    I did begin digging deeper into the relays updating options. I do have a lot of updating policies in SEC, sorry, they do not all point to the same CIDs.

    What I've noticed is looking at the subscriptions, a few of them are pointing to entirely different sites.. which explains why some are looking for CIDs that do not exist on the local file server. I've begun to pair down on that, in fact I believe I've reduced the number of errors down into the 2,800 range. 

    There's a number of issues with this Sophos set up, from what I've been able to gather. When I inherited it I was staring at a lot of dead computer accounts, with around 40% errors and only around 10,000 of my 20,000 clients. I'm pairing down the errors, the viruses, and everything that seemed to be left unchecked, and now I have the tackle where 10,000 of my clients are. I know they have Endpoint installed on them, but they're certainly not pointing to the right direction. 

     

    :17911
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