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Download of Sophos AutoUpdate failed from server... incorrect CID location

Zatol

Quick question... maybe. I've recently taking over administering Sophos Anti-Virus on our network. I've read through a lot of the forums here and it seems most people are managing very few computers. I'm managing 20,000+, so I'm looking to see if there's a different response than "re-install the Endpoint client."

Basically, we have our main SophosAV box and somewhere around 20 relays (I have not counted them). I am seeing a lot of updating errors that deals with computers clients pointing to the wrong CID files. So where as the actual CID folder on the relay is S033, the update is pointing to S038 and failing every single time. This is leaving me with a ton of errors (3,400 errors) thus far, and a ton of them are related to failing to download the updates.

Is there a location to easily change where the Endpoint client looks for update? If the bootstrap location of the update is in S038, and the updating policies for the relays are correct, then why is my client still looking toward S033 for the update? I'm really looking for a solution other than re-install the Endpoint client because pushing it to all of my clients is no small task, especially in this environment.

Appreciate any help. 

:17893


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    One other question while I'm on the subject, with the number of issues we've seen, we're probably going to be rebuilding this entire Sophos set up. Is there a reason to have so many relays? It seems like a ton to manage and that it may be easier to manage from one central location. As it is, we have around 30 sites using our central location, and around another 30 using their own site. Is there a reason I couldn't just push them all to the central site? I understand the load may become too much, but this is my first experience and foray into anything to do with Sophos. 

    :17895
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    One other question while I'm on the subject, with the number of issues we've seen, we're probably going to be rebuilding this entire Sophos set up. Is there a reason to have so many relays? It seems like a ton to manage and that it may be easier to manage from one central location. As it is, we have around 30 sites using our central location, and around another 30 using their own site. Is there a reason I couldn't just push them all to the central site? I understand the load may become too much, but this is my first experience and foray into anything to do with Sophos. 

    :17895
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