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Outstanding Alerts on the Dashboard

RWSysEngr

Hi,

I need some help trying to remove a machine's alert from the Dashboard.

The machine was reported as infected with a Trojan virus in August but after taking the necessary actions (updated the client and ran a scan on it), it still appears on the dashboard with the same alert.  Can someone please teach me how to resolve it as everytime we try to run a report, the same machine appears with the same detection last August.

Thanks!

:17471


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  • 0

    Hi,

    So if you click on the "All" link in the top left to display all computers.  You can then select them all by highlighting the first computer and use (Ctrl-A).  With them all highlighted you should be able to right click on one and choose "Resolve Alerts and Errors".  I assume that dialog is now populated and you can start taking action?

    Regards,

    Jak 

    :17675
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  • 0

    Hi,

    So if you click on the "All" link in the top left to display all computers.  You can then select them all by highlighting the first computer and use (Ctrl-A).  With them all highlighted you should be able to right click on one and choose "Resolve Alerts and Errors".  I assume that dialog is now populated and you can start taking action?

    Regards,

    Jak 

    :17675
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