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Outstanding Alerts on the Dashboard

RWSysEngr

Hi,

I need some help trying to remove a machine's alert from the Dashboard.

The machine was reported as infected with a Trojan virus in August but after taking the necessary actions (updated the client and ran a scan on it), it still appears on the dashboard with the same alert.  Can someone please teach me how to resolve it as everytime we try to run a report, the same machine appears with the same detection last August.

Thanks!

:17471


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  • 0

    this is actually weird....

    last time, when I right click on the computer name and click on Resolve Alers and Errors, the popup window comes out blank....no computer is listed at all....after a couple of days, the dashboard has given me an entirely different picture....from 1,300 nodes that appeared as outdated the past two days, only 300+ were left and when I right click on the computer name and click on Resolve Alers and Errors, the popup window comes out with all the names of the computers with Alerts and Errors thus, all I need to do is either clear or acknowlege the errors.....

    can someone please tell me what may have happened?

    Thanks!

    :17599
Reply
  • 0

    this is actually weird....

    last time, when I right click on the computer name and click on Resolve Alers and Errors, the popup window comes out blank....no computer is listed at all....after a couple of days, the dashboard has given me an entirely different picture....from 1,300 nodes that appeared as outdated the past two days, only 300+ were left and when I right click on the computer name and click on Resolve Alers and Errors, the popup window comes out with all the names of the computers with Alerts and Errors thus, all I need to do is either clear or acknowlege the errors.....

    can someone please tell me what may have happened?

    Thanks!

    :17599
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