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Outstanding Alerts on the Dashboard

RWSysEngr

Hi,

I need some help trying to remove a machine's alert from the Dashboard.

The machine was reported as infected with a Trojan virus in August but after taking the necessary actions (updated the client and ran a scan on it), it still appears on the dashboard with the same alert.  Can someone please teach me how to resolve it as everytime we try to run a report, the same machine appears with the same detection last August.

Thanks!

:17471


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    The Resolve popup should contain any outstanding threat (whether cleanable or not) as well as scanning and removal errors. If it doesn't the computer should also not be listed under Computer with alerts. Could you perhaps show us some screenshots?

    As you've mentioned Report - reports always display all alerts (within the selection criteria) whether outstanding or not. If a threat has been dealt with you'll see at least two lines for it like:

    05/10/2011  08:03:16 Mal/Generic-L COMPUTER Group  Cleaned up
    05/10/2011  08:03:02 Mal/Generic-L COMPUTER Group       Block

    Christian

    :17549
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  • 0

    The Resolve popup should contain any outstanding threat (whether cleanable or not) as well as scanning and removal errors. If it doesn't the computer should also not be listed under Computer with alerts. Could you perhaps show us some screenshots?

    As you've mentioned Report - reports always display all alerts (within the selection criteria) whether outstanding or not. If a threat has been dealt with you'll see at least two lines for it like:

    05/10/2011  08:03:16 Mal/Generic-L COMPUTER Group  Cleaned up
    05/10/2011  08:03:02 Mal/Generic-L COMPUTER Group       Block

    Christian

    :17549
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