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Outstanding Alerts on the Dashboard

RWSysEngr

Hi,

I need some help trying to remove a machine's alert from the Dashboard.

The machine was reported as infected with a Trojan virus in August but after taking the necessary actions (updated the client and ran a scan on it), it still appears on the dashboard with the same alert.  Can someone please teach me how to resolve it as everytime we try to run a report, the same machine appears with the same detection last August.

Thanks!

:17471


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  • 0

    Hello,

    right-click the computer (or select it and use Actions from the menu bar) -> Resolve Alerts and Errors ... there you should be able to acknowledge the alert and the computer should disappear from the Computers with Alerts list. Note that you either have to acknowledge the alert from the console or the client has to report that the threat has been dealt with or "vanished". You should also check the Errors tab in Resolve ....

    Christian

    :17485
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  • 0

    Hello,

    right-click the computer (or select it and use Actions from the menu bar) -> Resolve Alerts and Errors ... there you should be able to acknowledge the alert and the computer should disappear from the Computers with Alerts list. Note that you either have to acknowledge the alert from the console or the client has to report that the threat has been dealt with or "vanished". You should also check the Errors tab in Resolve ....

    Christian

    :17485
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