Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 11 replies
  • Subscribers 1 subscriber
  • Views 6183 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Outstanding Alerts on the Dashboard

RWSysEngr

Hi,

I need some help trying to remove a machine's alert from the Dashboard.

The machine was reported as infected with a Trojan virus in August but after taking the necessary actions (updated the client and ran a scan on it), it still appears on the dashboard with the same alert.  Can someone please teach me how to resolve it as everytime we try to run a report, the same machine appears with the same detection last August.

Thanks!

:17471


This thread was automatically locked due to age.
Parents
  • 0

    HI,

    If you right click on the machine in SEC and choose "Resolve Alerts and Errors", does anything appear in the list of alerts?

    Can you action anything?

    Also at the client, does the alert appear in the quarantine manager or is that empty?

    Regards,

    Jak 

    :17475
Reply
  • 0

    HI,

    If you right click on the machine in SEC and choose "Resolve Alerts and Errors", does anything appear in the list of alerts?

    Can you action anything?

    Also at the client, does the alert appear in the quarantine manager or is that empty?

    Regards,

    Jak 

    :17475
Children
No Data