Problem with webcid and linux update

Question

Hello,

I just came over a problem with updating linux from our webcid.

My linux servers can not download the libstdc++.so.6. The mime types are configured as described by Sophos.

The Webserver responds with a 404 error despite the file is defintive there and I can see it if I browse to the location with my Firefox. So the file is there. But even when I try to download it with Firefox I get an 404 error. If I rename the file from libstdc++.so.6 to libstdc.so.6 the download works.

Any help is appriciated.

Regards

Marcus Deubel

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QC · Accepted Answer

Hello Marcus, you didn't say which webserver you're using but I assume it's IIS (please note that in addition not only its version but also OS, .NET and applied service can affect the behaviour). With the default Error Pages configuration it will display Detailed errors for local requests and custom error pages for remote users . In this case it's a good idea to browse the directory locally (the IIS Manager provides the link). If you do so it will tell you the reason for the 404 as well as a possible solution. Ignore the dire warning - in IIS Manager go to the SophosUpdate/CIDs Home -> Request Filtering , under Actions on the right select Edit Feature Settings ... and check Allow double escaping . HTH Christian :40785