Updating: Failed

Question

For some reason AutoUpdate is not connecting on a workstation. 
 I have tried the following items to resolve the Updating issue to no avail: 
 -Uninstall/Re-install the software 
 -Use multiple different domain accounts to authenticate within the Sophos AutoUpdate, Primary Location details. 
 -Mirrored configuration from other workstations which are running Sophos AutoUpdate successfully. 
 -Downloaded the recent version(Version 10.3.15, July 2015). 
 Presently, The AutoUpdate log continues to show this error: 
 Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required) Module: CIDUpdate Process ID: 8668 Thread ID: 2728 
 Thanks!

QC · Accepted Answer

Hello SteveSh, 
 thanks, while this isn't the ALUpdate.log the information from the fully displayed Message column is sufficient. You'll find Windows error 86 mentioned in An endpoint computer fails to update ('Could not contact server') : Incorrect password. BTW . maybe it's security through perplexity and the account named administrator isn't one - otherwise please consider using a special limited account for updating. While its password is obfuscated it's not undiscoverable. 
 Christian