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error a0250026 virus cannot be cleaned due to errors

RJB

Quite possibly the most unhelpful error!

One of our PCs was hit by Ransomware. I was able to clean it (eventually) by tracking and deleteing the offending files. Sophos no longer finds any infected files if you do a full system scan, however, each morning when the PC is started, it reports the error "Virus/spyware 'Mal/ZAccConf-A' was not removed due to errors". Of course it wasn't removed...it isn't there any more! Anyone got any ideas how to stop this error being reported?

:38005


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    Hello Richard,

    might be that it is just the consequence of the entries in the Quarantine Manager.- SAVService seeing the entries in QM, sending the cleanup routine for a hunt which doesn't correctly deal with a "file not found" and instead of removing the entry accompanied by  Threat no longer present it throws this "error" error. As there is no associated alert in SEC you can't acknowledge it - but removing it locally from QM should get rid of it. Nevertheless you should be able to deal with this from SEC - please tell us what Support told you.

    Christian

    :38043
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  • 0

    Hello Richard,

    might be that it is just the consequence of the entries in the Quarantine Manager.- SAVService seeing the entries in QM, sending the cleanup routine for a hunt which doesn't correctly deal with a "file not found" and instead of removing the entry accompanied by  Threat no longer present it throws this "error" error. As there is no associated alert in SEC you can't acknowledge it - but removing it locally from QM should get rid of it. Nevertheless you should be able to deal with this from SEC - please tell us what Support told you.

    Christian

    :38043
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