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error a0250026 virus cannot be cleaned due to errors

RJB

Quite possibly the most unhelpful error!

One of our PCs was hit by Ransomware. I was able to clean it (eventually) by tracking and deleteing the offending files. Sophos no longer finds any infected files if you do a full system scan, however, each morning when the PC is started, it reports the error "Virus/spyware 'Mal/ZAccConf-A' was not removed due to errors". Of course it wasn't removed...it isn't there any more! Anyone got any ideas how to stop this error being reported?

:38005


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    Thanks Christian, the SAV.txt shows it trying to clean two files which have already been removed and then throwing up the error . So it almost looks like Sophos is holding onto the fact that it did detect something in the past, it didn't clean it up and now it can't. This error only started appearing once I had manually removed the files myself from within the "c:\$recycle.bin" folder. The files and folders it refers to no longer exist!

    I'll pass this one onto suport and see what they say, I still think it is now a kind of false/positive

    Richard

    :38025
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  • 0

    Thanks Christian, the SAV.txt shows it trying to clean two files which have already been removed and then throwing up the error . So it almost looks like Sophos is holding onto the fact that it did detect something in the past, it didn't clean it up and now it can't. This error only started appearing once I had manually removed the files myself from within the "c:\$recycle.bin" folder. The files and folders it refers to no longer exist!

    I'll pass this one onto suport and see what they say, I still think it is now a kind of false/positive

    Richard

    :38025
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