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Sophos removal script?

JustinDevereaux

Hi,

I'm rolling out ESC 9.5 on our network, but I've found a few machines on a remote site running 7.6 - I've tried to upgrade them and they fail, and attempting to uninstall Sophos doesn't work. I recall having a Sophos-supplied removal script in the past, does anyone have a link to the most recent version of this so I can completely remove all Sophos-related stuff from these PCs and roll out 9.5 to them?

Cheers

JD

:4729


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  • 0

    Hello JD,

    no offence taken :smileyhappy:. Now I (and as far as I know others as well) have only received it by mail (and been told ... you know) so there's no link.

    Incidentally I just this morning I have been asked for assistance in a case where Sophos was somehow crippled and SAV couldn't be uninstalled but install/upgrade failed as well. Your case looks similar - somehow the installer thinks that RMS is installed when it isn't. Now in cases like this I tried the Windows Installer Cleanup utility but see this article, it has been withdrawn. Assuming one has this program one would remove the Sophos components from the Installer database (the products are still installed) and attempt a new install.

    Recently I had another case where the SAV9.5 upgrade has been rudely interrupted. When the machine reported an error the next day (which probably would have resolved itself) "someone" immediately tried to fix it using tools for the SAV9.0 version and then the SAV uninstall/install became stuck. Using simply the 9.5 install resolved the issue.  

    HTH

    Christian

    :4737
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  • 0

    Hello JD,

    no offence taken :smileyhappy:. Now I (and as far as I know others as well) have only received it by mail (and been told ... you know) so there's no link.

    Incidentally I just this morning I have been asked for assistance in a case where Sophos was somehow crippled and SAV couldn't be uninstalled but install/upgrade failed as well. Your case looks similar - somehow the installer thinks that RMS is installed when it isn't. Now in cases like this I tried the Windows Installer Cleanup utility but see this article, it has been withdrawn. Assuming one has this program one would remove the Sophos components from the Installer database (the products are still installed) and attempt a new install.

    Recently I had another case where the SAV9.5 upgrade has been rudely interrupted. When the machine reported an error the next day (which probably would have resolved itself) "someone" immediately tried to fix it using tools for the SAV9.0 version and then the SAV uninstall/install became stuck. Using simply the 9.5 install resolved the issue.  

    HTH

    Christian

    :4737
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