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Sophos removal script?

JustinDevereaux

Hi,

I'm rolling out ESC 9.5 on our network, but I've found a few machines on a remote site running 7.6 - I've tried to upgrade them and they fail, and attempting to uninstall Sophos doesn't work. I recall having a Sophos-supplied removal script in the past, does anyone have a link to the most recent version of this so I can completely remove all Sophos-related stuff from these PCs and roll out 9.5 to them?

Cheers

JD

:4729


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  • 0

    Hello JD,

    attempting to uninstall Sophos doesn't work

    That's probably why they fail to upgrade. The script is only available from Support (as a backlevel version could do more harm) and it might also fail as it performs a "regular" uninstall only. Any details as to doesn't work?

    Usually these steps are also suggested:
    Re-register msxml4.dll (Click Start|Run and type %windir%\System32\regsvr32.exe msxml4.dll then press Enter)
    Re-register msiexec (MSIEXEC /UNREGISTER followed by MSIEXEC /REGSERVER)
    Upgrade to MSI 4.5

    Christian

    :4731
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  • 0

    Hello JD,

    attempting to uninstall Sophos doesn't work

    That's probably why they fail to upgrade. The script is only available from Support (as a backlevel version could do more harm) and it might also fail as it performs a "regular" uninstall only. Any details as to doesn't work?

    Usually these steps are also suggested:
    Re-register msxml4.dll (Click Start|Run and type %windir%\System32\regsvr32.exe msxml4.dll then press Enter)
    Re-register msiexec (MSIEXEC /UNREGISTER followed by MSIEXEC /REGSERVER)
    Upgrade to MSI 4.5

    Christian

    :4731
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