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Cannot install SEC 5.2

RJB

I am trying to install SEC 5.2 on our server. The server crashed last week and after a rebuild I can't get Sophos installed. It gets as far as trying to install the databases and fails "A custom action failed"...not very helpful! SQL server express 2008 installs but the failure appears to be when it tries to create the actual SOPHOS databases. We are running Windows 2003 SP2. Can anyone give me any ideas where to look?

:39247


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    got past the database install (turns out the path thing was right, but now it fails when trying ot install Update Manager, it returns an error "the MSI failed". The server event viewer gives the folowing error:

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 10005
    Date: 10/04/2013
    Time: 19:37:44
    User: NIFTC\niftcadmin
    Computer: NISDATA
    Description:
    Product: Sophos Update Manager -- Error 25032.Share SophosUpdate on \\NISDATA not created, NetShareAdd returned error 3.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 32 43 37 41 38 32 44 {2C7A82D
    0008: 42 2d 36 39 42 43 2d 34 B-69BC-4
    0010: 31 39 38 2d 41 43 32 36 198-AC26
    0018: 2d 42 42 38 36 32 46 31 -BB862F1
    0020: 42 45 34 44 30 7d BE4D0}

    Any ideas?

    :39273
Reply
  • 0

    got past the database install (turns out the path thing was right, but now it fails when trying ot install Update Manager, it returns an error "the MSI failed". The server event viewer gives the folowing error:

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 10005
    Date: 10/04/2013
    Time: 19:37:44
    User: NIFTC\niftcadmin
    Computer: NISDATA
    Description:
    Product: Sophos Update Manager -- Error 25032.Share SophosUpdate on \\NISDATA not created, NetShareAdd returned error 3.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 32 43 37 41 38 32 44 {2C7A82D
    0008: 42 2d 36 39 42 43 2d 34 B-69BC-4
    0010: 31 39 38 2d 41 43 32 36 198-AC26
    0018: 2d 42 42 38 36 32 46 31 -BB862F1
    0020: 42 45 34 44 30 7d BE4D0}

    Any ideas?

    :39273
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