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Cannot install SEC 5.2

RJB

I am trying to install SEC 5.2 on our server. The server crashed last week and after a rebuild I can't get Sophos installed. It gets as far as trying to install the databases and fails "A custom action failed"...not very helpful! SQL server express 2008 installs but the failure appears to be when it tries to create the actual SOPHOS databases. We are running Windows 2003 SP2. Can anyone give me any ideas where to look?

:39247


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  • 0

    Hi Christian

    I did that

    The error in the Database32msi log file is

    RunScript: Initialized.

    RunScript: Custom action data: D:\Program Files\Sophos\Enterprise
    Console\DB\Core\;InstallDBEx.bat;(local)\SOPHOS;NIFTC;SOPHOS52;C:\Docume
    nts and Settings\All Users.WINDOWS\Application Data\Sophos\Management
    Installer\Sophos_InstallCoreDB.log.

    RunScript: Command line = "D:\Program Files\Sophos\Enterprise
    Console\DB\Core\InstallDBEx.bat" (local)\SOPHOS NIFTC SOPHOS52
    "C:\Documents and Settings\All Users.WINDOWS\Application
    Data\Sophos\Management Installer\Sophos_InstallCoreDB.log"

    RunScript:

    RunScript: Error 0x80004005: Batch file returned error code 1.

    MSI (s) (AC:C4) [11:21:17:000]: User policy value 'DisableRollback' is 0

    MSI (s) (AC:C4) [11:21:17:000]: Machine policy value 'DisableRollback'
    is 0

    Action ended 11:21:17: InstallFinalize. Return value 3.

    and in the InstallCoreDB log it only has

    InstallDB (local)\SOPHOS NIFTC SOPHOS52 "C:\Documents and Settings\All Users.WINDOWS\Application Data\Sophos\Management Installer\Sophos_InstallCoreDB.log"
    Started
    10/04/2013
    11:21

    Not a whole heap of help.

    :39253
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  • 0

    Hi Christian

    I did that

    The error in the Database32msi log file is

    RunScript: Initialized.

    RunScript: Custom action data: D:\Program Files\Sophos\Enterprise
    Console\DB\Core\;InstallDBEx.bat;(local)\SOPHOS;NIFTC;SOPHOS52;C:\Docume
    nts and Settings\All Users.WINDOWS\Application Data\Sophos\Management
    Installer\Sophos_InstallCoreDB.log.

    RunScript: Command line = "D:\Program Files\Sophos\Enterprise
    Console\DB\Core\InstallDBEx.bat" (local)\SOPHOS NIFTC SOPHOS52
    "C:\Documents and Settings\All Users.WINDOWS\Application
    Data\Sophos\Management Installer\Sophos_InstallCoreDB.log"

    RunScript:

    RunScript: Error 0x80004005: Batch file returned error code 1.

    MSI (s) (AC:C4) [11:21:17:000]: User policy value 'DisableRollback' is 0

    MSI (s) (AC:C4) [11:21:17:000]: Machine policy value 'DisableRollback'
    is 0

    Action ended 11:21:17: InstallFinalize. Return value 3.

    and in the InstallCoreDB log it only has

    InstallDB (local)\SOPHOS NIFTC SOPHOS52 "C:\Documents and Settings\All Users.WINDOWS\Application Data\Sophos\Management Installer\Sophos_InstallCoreDB.log"
    Started
    10/04/2013
    11:21

    Not a whole heap of help.

    :39253
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