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SUM status reported to Console - "backlog"; Endpoint up-to-date: unknown

QC

One hour ago (10:30am) when opening the console for our administration's domain (200+ computers) the dashboard showed Protection Out-of-date for more than 2/3 of the computers. Now I know "this just can't be". So looking at Updates (which were green) I saw Last updated around 1am today. Update managers / Last updated and Download status were consistent with the dashboard. Endpoints -> Status / Up to date  showed Unknown for the majority of computers. Everything else looked ok.

Selecting Update now from the update manager's context menu didn't seem to have any effect.  I was just about to check the services on the management server when I noticed that Last checked at time had started to progress. Every few seconds the time was incremented approx. 20 or 30 minutes so it looked like a fast motion display of the last hour's messages. At the same time the number of out-of-date computers dropped and eventually reached zero. Now everything's in synch again.   

Anyone else seen this?

Christian

:928


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    I have to declare this thread has been hijacked :smileyhappy: It was primarily about the SUM status "backlog". But well ...

    It should be obvious by now that it's not a local problem. Sophos is aware of the issue and working on it (which might take some time - as this is "infrastructure" you have to make sure that the remedy is not worse than the malady). Meanwhile all connected updated endpoints show Unknown for Up to date and Time installed/next package became available  (in addition to the "really unknowns"). It has been confirmed that both SUM and the clients are updating. If you are worried that some endpoints might really have updating problems look at the IDEs and Update errors columns.

    It will go away as it came - with an update

    Christian

    :3302
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  • 0

    I have to declare this thread has been hijacked :smileyhappy: It was primarily about the SUM status "backlog". But well ...

    It should be obvious by now that it's not a local problem. Sophos is aware of the issue and working on it (which might take some time - as this is "infrastructure" you have to make sure that the remedy is not worse than the malady). Meanwhile all connected updated endpoints show Unknown for Up to date and Time installed/next package became available  (in addition to the "really unknowns"). It has been confirmed that both SUM and the clients are updating. If you are worried that some endpoints might really have updating problems look at the IDEs and Update errors columns.

    It will go away as it came - with an update

    Christian

    :3302
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