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Problem with OS when installing SEC 5.1

Caninus

I get the following error when I attempt to install a remote console on my Windows 7 laptop:

Sophos Enterprise Console needs Service Pack 2 for Windows Vista. Please install it before continuing.

My laptop is running Microsoft Windows 7 Professional - Service Pack 1 - x86 32bit. The knowledgebase article for this error is not very helpful. It seems the console installer has a problem recognizing my OS. Any ideas on how to get past this fatal error and get a remote console running?

:28443


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    Hello Caninus,

    can't say why it fails to recognize the OS correctly - maybe there's some hint in the logs. I'd suggest calling support as it is supposed to work - the other unsupported option (if you are sure the machine meets all other requirements) is telling the installer to not do any checks like in this article. But use at your own risk.

    Christian

    :28461
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  • 0

    Hello Caninus,

    can't say why it fails to recognize the OS correctly - maybe there's some hint in the logs. I'd suggest calling support as it is supposed to work - the other unsupported option (if you are sure the machine meets all other requirements) is telling the installer to not do any checks like in this article. But use at your own risk.

    Christian

    :28461
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