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Could not contact server

Toddy
Hello. I was install Sophos Endpoint Security and Control, then I press Update Now in tray, window and message bellow window: Connect to server, 2-3 sec. and: Could not contact server. I try many times but no update was done, the same message: Could not contact server... In update options I enter my user and pass correct. The Internet connection is available. Can you help me to update Sophos? Thanks! And one more questions: can I update Sophos offline, if can - how can I do this?
:3081


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    Firstly can you confirm that the machine is managed or unmanaged?

    If it is managed are you able to use the credentials provided to log onto the machine and open the CID location on the server?

    If it is unmanaged can you confirm the credentials being used are those that were provided with the license details sent when the product was brought. If these are correct then contact the support team for further assistance.

    :3094
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  • 0

    Firstly can you confirm that the machine is managed or unmanaged?

    If it is managed are you able to use the credentials provided to log onto the machine and open the CID location on the server?

    If it is unmanaged can you confirm the credentials being used are those that were provided with the license details sent when the product was brought. If these are correct then contact the support team for further assistance.

    :3094
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