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Could not contact server

Toddy
Hello. I was install Sophos Endpoint Security and Control, then I press Update Now in tray, window and message bellow window: Connect to server, 2-3 sec. and: Could not contact server. I try many times but no update was done, the same message: Could not contact server... In update options I enter my user and pass correct. The Internet connection is available. Can you help me to update Sophos? Thanks! And one more questions: can I update Sophos offline, if can - how can I do this?
:3081


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    Hi, have you checked that your client is assigned to the updating policy you have created and incompliance with that policy. If not make sure you right click your client and “Comply With“and select \”Group Updating Policy”

    If you are still getting the error double click the client, this will show the Computer Details and scroll down to HISTORY look at “Sophos Auto Update Status,” this should display some indication to why it not updating.

    You can also check these logs C:\Program Files\Sophos\AutoUpdate\Logs

    Is it just one client now updating? Try re protecting the client

    Where are you getting your updates from? CID or Sophos

    Hope this helps Simon

    :3090
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  • 0

    Hi, have you checked that your client is assigned to the updating policy you have created and incompliance with that policy. If not make sure you right click your client and “Comply With“and select \”Group Updating Policy”

    If you are still getting the error double click the client, this will show the Computer Details and scroll down to HISTORY look at “Sophos Auto Update Status,” this should display some indication to why it not updating.

    You can also check these logs C:\Program Files\Sophos\AutoUpdate\Logs

    Is it just one client now updating? Try re protecting the client

    Where are you getting your updates from? CID or Sophos

    Hope this helps Simon

    :3090
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