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Threat detection data update failed

JustinDevereaux

Having some major issues since upgrading my endpoints to Sophos ESC 9.5 - my update manager appears to have stopped updating! I've had a look in the SUMTrace log and it has the following error :-

2010-08-16 09:31:16 : Cmd-ALL << [E4037][bad allocation] Deployment to a share failed because of an unexpected error. Details: bad allocation
2010-08-16 09:31:16 : Cmd-ALL << [E400D][ActionDeployCids-Sub5-1][DispatcherPrograms-2010-08-16T08-10-43-1] Action 'ActionDeployCids-Sub5-1' with caller 'DispatcherPrograms-2010-08-16T08-10-43-1' failed!

Any ideas as to what this means?

Cheers

JD

:4631


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    It gets weirder!  I went to delete the contents of the C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working folder, and it failed, two subdirectories were left which Windows reckoned it couldn't delete. I checked the SUM service was killed, which it was, used Unlocker to force close any open files, and there weren't any. On closer inspection, it appears the path was longer than 255 characters which is why I couldn't delete the folders. The path depth was ridiculous, about 15/16 folders deep, so I renamed the folders within to single characters to get the path length down, deleted and am now re-downloading the updates.

    Will let you know if it has made any difference, or if my huge paths have returned!

    Cheers

    JD

    :4689
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  • 0

    It gets weirder!  I went to delete the contents of the C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working folder, and it failed, two subdirectories were left which Windows reckoned it couldn't delete. I checked the SUM service was killed, which it was, used Unlocker to force close any open files, and there weren't any. On closer inspection, it appears the path was longer than 255 characters which is why I couldn't delete the folders. The path depth was ridiculous, about 15/16 folders deep, so I renamed the folders within to single characters to get the path length down, deleted and am now re-downloading the updates.

    Will let you know if it has made any difference, or if my huge paths have returned!

    Cheers

    JD

    :4689
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