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Enterprise console not updating from Sophos

shtoryu

We are having problems with our Sophos Enterprise Management Console (9). It stopped updating from Sophos on Friday 7th May at 2:14pm. I have logged this with Sophos & have followed the steps in one of the knowledge base articles.

Basically it says downloading binaries & then fails:

Delivery failed for the software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

No configuration changes were made on the servre on Friday 7th

I have deleted the contents of the folders 'Working' & 'warehouse' as recommended in the knowledgebase article but to no avail.

I have logged this twice with Sophos but am not getting any response.

Has anyone else experienced this problem?

:2939


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    Here's what I have done that is allowing my update servers to update properly. I set up all 3 servers (1 master and 2 update) with 2 scheduled tasks. The first stops the Sophos Message Router service at :45 past the hour and the second job starts the Sophos Message Router service at :46 past the hour. I played with all the Sophos services and this seemed to be the one that would trigger my update servers to update from the parent server. It has run like this for 4 days and I'm experiencing no issues.

    Is it true fix or just a band-aid? We'll have to wait and see.

    QC, thanks for all the ideas. I just ran that logvierer.exe app and it looks like I've gotten no failures since making the aforementioned changes.

    :5273
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  • 0

    Here's what I have done that is allowing my update servers to update properly. I set up all 3 servers (1 master and 2 update) with 2 scheduled tasks. The first stops the Sophos Message Router service at :45 past the hour and the second job starts the Sophos Message Router service at :46 past the hour. I played with all the Sophos services and this seemed to be the one that would trigger my update servers to update from the parent server. It has run like this for 4 days and I'm experiencing no issues.

    Is it true fix or just a band-aid? We'll have to wait and see.

    QC, thanks for all the ideas. I just ran that logvierer.exe app and it looks like I've gotten no failures since making the aforementioned changes.

    :5273
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