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Enterprise console not updating from Sophos

shtoryu

We are having problems with our Sophos Enterprise Management Console (9). It stopped updating from Sophos on Friday 7th May at 2:14pm. I have logged this with Sophos & have followed the steps in one of the knowledge base articles.

Basically it says downloading binaries & then fails:

Delivery failed for the software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

No configuration changes were made on the servre on Friday 7th

I have deleted the contents of the folders 'Working' & 'warehouse' as recommended in the knowledgebase article but to no avail.

I have logged this twice with Sophos but am not getting any response.

Has anyone else experienced this problem?

:2939


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  • 0

    The service on the server which doesn't update.

    If SUM is chugging along but it constantly fails to complete the update it's not easy to find the error. Look at the timestamps, as I said, the logs can "wrap" within minutes (it keeps only the last 4 and they might cover only several minutes).

    It is sometimes tricky to catch but it can be done :smileywink:

    Christian

    :5257
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  • 0

    The service on the server which doesn't update.

    If SUM is chugging along but it constantly fails to complete the update it's not easy to find the error. Look at the timestamps, as I said, the logs can "wrap" within minutes (it keeps only the last 4 and they might cover only several minutes).

    It is sometimes tricky to catch but it can be done :smileywink:

    Christian

    :5257
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