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Enterprise console not updating from Sophos

shtoryu

We are having problems with our Sophos Enterprise Management Console (9). It stopped updating from Sophos on Friday 7th May at 2:14pm. I have logged this with Sophos & have followed the steps in one of the knowledge base articles.

Basically it says downloading binaries & then fails:

Delivery failed for the software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

No configuration changes were made on the servre on Friday 7th

I have deleted the contents of the folders 'Working' & 'warehouse' as recommended in the knowledgebase article but to no avail.

I have logged this twice with Sophos but am not getting any response.

Has anyone else experienced this problem?

:2939


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    Do the require a reboot (i.e. have you tried restarting the SUM service)?

    Also take a look at the logs (SUMTracenn...nn.log deep down under \All Users\Application Data or \ProgramData). They should tell you whether it is "stuck" or contain at least a hint on what went wrong (hm, search for failed or error). As they can wrap pretty fast you should copy them somewhere else as soon as you see the alert.

    Then we'll see ...

    Christian

    :5254
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  • 0

    Do the require a reboot (i.e. have you tried restarting the SUM service)?

    Also take a look at the logs (SUMTracenn...nn.log deep down under \All Users\Application Data or \ProgramData). They should tell you whether it is "stuck" or contain at least a hint on what went wrong (hm, search for failed or error). As they can wrap pretty fast you should copy them somewhere else as soon as you see the alert.

    Then we'll see ...

    Christian

    :5254
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