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Enterprise console not updating from Sophos

shtoryu

We are having problems with our Sophos Enterprise Management Console (9). It stopped updating from Sophos on Friday 7th May at 2:14pm. I have logged this with Sophos & have followed the steps in one of the knowledge base articles.

Basically it says downloading binaries & then fails:

Delivery failed for the software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

No configuration changes were made on the servre on Friday 7th

I have deleted the contents of the folders 'Working' & 'warehouse' as recommended in the knowledgebase article but to no avail.

I have logged this twice with Sophos but am not getting any response.

Has anyone else experienced this problem?

:2939


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    Can you manually update? I had the same problem but could manually update. I tried the steps you did also with no positive result. What resolved it for me was going into Vie/Edit configuration then selecting the Schedule tab.Under "software updating" I changed from the "check for updates every" minutes radio button to "Set up and manage scheduled updates" I made a custom schedule to start at 00:00 and end at 23:50 that checks every 10 minutes. As soon as I did that, the enterprise console began updating again and has continued to do so for about a month since I did this.

    :2964
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  • 0

    Can you manually update? I had the same problem but could manually update. I tried the steps you did also with no positive result. What resolved it for me was going into Vie/Edit configuration then selecting the Schedule tab.Under "software updating" I changed from the "check for updates every" minutes radio button to "Set up and manage scheduled updates" I made a custom schedule to start at 00:00 and end at 23:50 that checks every 10 minutes. As soon as I did that, the enterprise console began updating again and has continued to do so for about a month since I did this.

    :2964
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