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Enterprise console not updating from Sophos

shtoryu

We are having problems with our Sophos Enterprise Management Console (9). It stopped updating from Sophos on Friday 7th May at 2:14pm. I have logged this with Sophos & have followed the steps in one of the knowledge base articles.

Basically it says downloading binaries & then fails:

Delivery failed for the software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

No configuration changes were made on the servre on Friday 7th

I have deleted the contents of the folders 'Working' & 'warehouse' as recommended in the knowledgebase article but to no avail.

I have logged this twice with Sophos but am not getting any response.

Has anyone else experienced this problem?

:2939


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    I suggest you contact your Sophos account manager. The account manager will go to bat for you in cases were the process to correct something is taking longer then you require. If you do not know who your account manager is call Sophos tech support to get the information.

    The Sophos call center is great and resolves many of my high level issues pretty fast. When a problem occurs that they are not able to resolve I contact my account manager and things get done.

    Sophos tech support rules over other venders I've used.

    :2942
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  • 0

    I suggest you contact your Sophos account manager. The account manager will go to bat for you in cases were the process to correct something is taking longer then you require. If you do not know who your account manager is call Sophos tech support to get the information.

    The Sophos call center is great and resolves many of my high level issues pretty fast. When a problem occurs that they are not able to resolve I contact my account manager and things get done.

    Sophos tech support rules over other venders I've used.

    :2942
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